Stratos Jet Charters Launches Client Questionnaire

Since our beginning, Stratos Jet Charters has set the standard for excellence in business aviation, but what does it mean to be excellent? The dictionary defines excellence as “the quality of being outstanding or extremely good.” At Stratos Jets, we believe that a charter service is only as good as the level of service and customer satisfaction that it can provide. In our opinion, a valuable service is one that is constantly willing to improve upon its services.

As an on-demand air charter agency, we understand that each of our clients has individual needs, and we strive to meet each and every one of them. Beginning in January of 2012, we will start sending out online questionnaires to all of our clients upon completion of their charter flights. The goal of our client questionnaire is to gain a better understanding of our clients individual jet charter needs, while learning how to improve our service and provide the best, possible customer experience.

In our quick and easy-to-complete online survey, you will first be asked to answer key questions about your flying habits, such as “how often do you fly private,” “what routings do you typically fly,” and “what business model(s) have you used in the past?” The answers to these important questions will help us determine the type of charter service that you need to meet your travel demands.

Through our survey, we want to learn about your experience with our air charter agency. Did we respond to all of your needs in a timely manner? Was your private flight advisor professional and courteous? Were you were fully educated about the safety and history of your aircraft and operator? We encourage you to be as honest and forthcoming as possible. With this information, we can learn about the level of service that was provided by the private flight advisor and from our company as a whole.

The Stratos Jets client questionnaire will also feature a separate section that will focus on the quality of your overall charter flight experience. In this part, you will be asked to answer questions about the cleanliness of the charter aircraft, friendliness and professionalism of the flight crew, and the services that were offered to you at the fixed-based operator (FBO). We will share this information with our private flight advisors to determine the quality and trustworthiness of the aircraft operator.

Client feedback is a vital part of constantly improving our service, which is why we encourage you to participate in our survey. Only through your feedback can we learn about our service and how we can help you achieve your personal and professional goals. As we continue to work together, we look forward to reading your appraisal of our service. Please do not hesitate to contact us directly should you wish to offer feedback on your charter flight.