Stratos Jets leads the way in shifting the industry’s focus from existing profit margins to improving the customer experience. We’ve invested in technology and developed processes that allow for seamless and efficient coordination, for even the most complex itineraries, making our travel experience hassle-free.
The founding vision of Stratos Jet Charters is to provide an educational air charter service that allows consumers to make informed buying decisions. We exist to serve our clients, to be their educational resource and to provide fair pricing and honest advice. Our goal is to building long-term client relationships by continually representing their best interests.
Here’s how Stratos has continued to meet that challenge while providing clients with exceptional jet charter experiences.
A focus on client education & safety
Each time you rent a private jet, there is an element of risk involved. We mitigate that risk by promoting a culture of air charter safety throughout our entire organization, right down to our operational processes. These standards are based on some of the most rigorous standards in the industry.
We believe that inviting our clients into the aircraft and air carrier selection process expands the margin of safety. By providing transparency into the operational history of each air carrier and sharing insights into aircraft appropriateness based on its performance capabilities, we help our clients make an informed buying decision
Investing in personal & trip support
At other charter companies, the sales person is responsible for aircraft sourcing and trip coordination. This can lead to errors and reduced customer support. We created our Trip Support team to support our private flight advisors, so we can consistently deliver the best possible travel experience.
Our Trip Support team is responsible for the coordination and organization of each flight booked. They also ensure all the safety elements are in place
Use of best-in-class technology
The proprietary technology our team leverages has been designed to eliminate transcription error between our clients requirements and the air carriers scheduling system. This ensures the proper coordination and organization of every trip we manage—allowing us to departmentalize tasks and deliver a high-touch customer experience in every phase of your flight.
Leveraging industry relationships
At Stratos, we believe that true value lies in the strength of the relationship between the broker and the air carrier. Though different brokers can access the same carriers, we believe that the stronger the relationship between the two, the better the value and customer experience. These relationships are built through long-term mutually beneficial partnerships, providing years of business, millions of dollars of revenue, and working together to resolve conflicts.
We’ve developed strong relationships with the world’s most reputable air carriers over the past 15 years, and by leveraging our buying power along with the relationships we’ve forged over the years, our clients reap the benefits. These partnerships also give our clients access to any size or type of private plane with as little as four hours’ notice.
Maintaining our own insurance coverage
In addition to the high minimum liability insurance Stratos requires of our air carriers, we also maintain our own $50 million non-owned liability policy. We do this to provide our clients with added protection so they can soar higher while enjoying peace of mind.
As Joel Thomas, president and CEO of Stratos Jet Charters, once said, “The best insurance is through a proactive approach to safety, and we take every precaution possible to ensure a safe flight every time our clients fly. We don’t like to think about the value that our insurance policy provides, but we do know one thing about insurance — it is better to have it and not need it than the other way around.”
A commitment to aviation excellence
At Stratos, we know the value of a well-trained team. It’s why we only hire team members with a passion for excellence in the aviation industry. Every trip we arrange is an opportunity to pass along our expertise and passion, so to ensure our clients enjoy an outstanding jet charter travel experience, we’re committed to investing in our team in every way possible.
By providing our team with a complete toolkit and the skills they need to excel in their position, they can help our clients soar higher with a first-class jet charter experience not found anywhere else.
