Private Jet Safety is Paramount
Routinely organizing over a thousand charter flights a year requires a robust safety program and reliable processes. Stratos has organized its workflows to incorporate air charter safety checks at every step.
Our in-house safety program begins with a full investigation into the air carrier’s legal authority to operate private jets for charter flights. We then review their DO-85 to validate which aircraft they have authority to operate and verify that the aircraft maintains adequate levels of insurance.
We also run an ARGUS CHEQ report to ensure that there are no accidents or incidents requiring enforcement. All this happens before we even present our customers with a quote. Once an aircraft is selected and a private flight is booked, we ensure the aircraft and crew assigned meet our exceptionally-high standards.
Learn more about our proactive approach to mitigating air charter risk.
Business Jet Charter
There is a reason why Stratos Jets is trusted by numerous Fortune 500 companies to provide supplemental lift for their business travel needs. Countless entrepreneurs who depend on business aviation to grow their companies and get them to important business meetings also trust Stratos Jet Charters, Inc. to get the job done.
We developed our business model to meet broad travel demands of business executives with the most stringent, detailed scheduling needs. To ensure we always meet the challenge, we designed and developed a proprietary, real-time trip management platform.
Our mission is to raise the bar for service and safety in the jet charter industry. In fact, we’re confident we can provide a better jet charter service than you’re currently receiving. Place your trip in our hands, and we’ll reward you with outstanding service, safety, choice, and peace of mind.
A Truly Personal Private Jet Service
For the better part of two decades, the strength of our company has been found in the personal relationships we’ve formed with our customers. Each customer that books a private jet charter with Stratos Jet Charters, Inc. has a dedicated private flight advisor who manages their trip from inquiry to arrival at their destination.
A single point of contact who is intimately involved in your travel plans leads to a consistently positive customer experience. For Stratos, it means that roughly 80% of all our charter flights are booked for repeat clients and their referrals. Call us today. We look forward to getting to know you.
Daniel S.
None, excellent service
Catie C.
All members of the team communicated extremely well. I worked with Steve to get my flight booked and he checked in with helpful texts and updates along the way. Highly recommend.
Don S.
As a several time repeat customer, I highly recommend Stratos!
Rick H.
We have used Stratos for the past two years to handle our travel plans and enjoy the ease and attention to detail our trips have been handled with.
Shaundra G.
Great experience overall. Communication is always great and solving any unforeseen issues has always been a breeze.
Bill L.
I had a great time with the pilots, all of us looking at our route software on our iPads how to get around the rain and stay clear of all the boomers on the way to the field. They did a great job. Fabulous approach to Runway 21 direct. I would fly with these pilots any time anywhere.
Gene A.
Joel and the team at Stratos Jet Charters were great. Even on short notice, Joel was able to charter a plane for me in California and made sure that it was a smooth process the whole trip. He was readily available when I had several last minute changes to the itinerary. Highly recommend.
Keith G.
Everything was as expected.
Rose C.
Kerry was absolutely amazing!! She made the entire process very seamless and so easy for me. Made me look very good to my boss. She kept me informed of the entire trip, from the plane arriving at the airport to wheels down at the final destination. I have nothing but extreme praise for Kerry and her customer service.
Travis C.
I worked with Kimberly from Stratos Jet Charters. She was very enthusiastic and helpful. In fact because of her enthusiasm and helpfulness, I chose Stratos over a another company that gave me a slightly lower quote. She answered all my questions and did her best to meet all my requests. The flight was excellent, plane was comfortable and the pilots were very helpful and professional. There was a bit of miscommunication about the hours of customs at my home airport .. and lead to a bit of confusion about the return departure time. Ice for beverages had melted on the first leg, and not all the drinks were stocked according to what was promised. My requests were fulfilled however for the return flight. I'm a coffee drinker, coffee was well stocked, but very little cream available, kinda curdled!!. These are tiny details but better supply of online refreshments would have made the flight perfect!! Beautiful views, no delays, smooth landings, and comfortable seats and lav. Beautiful shiny, clean plane. . the CJ3. Had a great time!
Peter E.
ABSOLUTELY PERFECT
Andrew S.
I thought it was very well-organized and information flows were smooth. The broker worked with me to get an excellent option at an attractive pricing point. The flight was smooth and professional. An outstanding experience!
George H.
Everything went as smoothly as it possibility could have. Special kudos to Randy who was perfect in his communication skills. Good equipment, good pilots ...great trip thanks
Bill P.
awesome
Gustavo Botura
Good experience, although your emails sometimes look more as a marketing email than an itinerary revision. Still getting used to the sales force platform, but if I may give you guys a feed back, try to avoid too many colors and pictures on the email as they sometimes look like marketing/sales email then important information about the trip. That's my 2 cents.
Lynda K.
Randy was great. He helped with every aspect of the trip including time changes and catering. Both crews we had were great as well. Explaining, loading and unloading baggage, considerate and very polite. I would definitely use your service again.
Dan C.
couldn't get better than this, amazingly efficient and helpful
Ray G.
Class act from beginning to end!
Craig O.
We are very happy with Stratos and will contact again when we return to our summer home next May. The fuel stop in Charleston was not scheduled but we understand that depends on the winds. Burlington Vermont to Fort Myers Florida is near the range list of a 400XP
Steve R.
I was pleased with the way Heather assisted me. She followed-up throughout the process and during the flight.
Lashonda R.
Always a pleasure to work with Steve!
Sage L.
Anthony is amazing. He goes above and beyond every time anyone in my family has booked a flight through Stratos. He makes sure all of our needs are met and walks us through every step. After flight is booked he checks on us every step of the way to our destination and back.
Terrance W
Would highly recommend EVERYONE ALIVE! Amazing service. Awesome team, from first call to post flight. Top flight!
Arthur W.
Can't think of a thing!
Michael K.
Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.
James R.
After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.
Rich P.
Everything went very smoothly and we were pleased with everything on the trip.
William B.
The level of service provided by Stratos is very high. Glenn and team continue to listen and understand our needs and organize excellent service. The latest provider was the best so far. Thank you team.
Jaime C.
Kyle was very nice and helpful, he made sure everything was in order and ready to go from beginning to end, really great costumer service. Aircraft was nice, well kept LearJet 40. Pilots Matthew and Jonathan were total sweethearts and very experienced, landing was beyond smooth. Only thing we weren’t so happy about was the fact that you could see some of the wear and tear of the years on the inside of the plane. Overall great experience!
Jack G.
Your company really cares about it's customer and made us feel so comfortable and confident. I would recommend your service to others.
Frances M.
Kyle Jones was terrific about answering all of my questions PROMPTLY. Stratos gave us the best price and was best about getting all info to us. I wrote to Kyle many times as I was extremely nervous about flying. He was always reassuring. Pilots were friendly and professional. Transport people wore masks and gloves and were kind. Plane was very clean and when I asked for more disinfectant wipes, I got them without being made to feel I was being too cautious. Take-off and landing were a pleasure as was the flight. The thunderstorm was scary but that was out of the pilots control
Eric Sanchez
Great experience as always!
Adam S.
We had another great trip with Stratos. Booking was very helpful and provided us with a beautiful aircraft. The pilots were great and flight attendant was wonderful. We thoroughly enjoyed the trip. Thank you!
Jason Bercan
Its always a pleasure working with Stratos Jets. I work with Joel and Kerry a majority of the time and my experiences have been great. The communication is clear and we work through every scenario available to provide the right aircraft for each mission. I look forward to continued growth of our relationship together.
Tom K.
Excellent service from end to end. Booking the charter was top level service, and that extended all the way to landing and departure from the terminal.
Jeff B.
Glenn was a fantastic resource who provided a comprehensive set of alternatives options, and was very proactive from the booking time to wheels down on arrival, very impressed
Joe F.
Yes, would recommend Stratos to anyone looking for a charter!
Gabriela Aslan
Working together with Stratosjets felt like working with my own team - very friendly and coorperative employees - loyal and trustworthy team - thanks a lot!
Rick H.
We have been using Stratos for a couple of years now and appreciate their dedication to using only the safest charter operators. Just completed the front end of a back to back for the Christmas Holiday.
Judith P.
Everything was first class even though we not only left one of our bags on the plane but lost a wallet on the return trip (not on the plane), Matt Machokas was very helpful in assisting us in helping to resolve our problems. All pilots were great. Matt also arranged a flight for us because of a date issue I made with the return flight. He assisted in finding another plane to be sent so that we did not have to wait another day.
Sarah M.
THANK YOU STRATOS!! I have been working with Stratos Jet Charters for almost 3 years now & could not be happier with the services they provide! Working with me on many last minute changes, they are always quick & efficient, extremely professional, genuinely honest & immensely knowledgeable of all products and services they offer. They truly look out for the best interests of their clients. I trust them to always guide me in making the appropriate aircraft choices for our company. I find the ENTIRE team to be THE BEST in the charter aircraft business!!
Jenna D.
Since day one, Joel and his team have been providing us with great customer service and always meet or exceed our needs. They are impeccable in their constant communication, which includes everything from quotes to flight status, and all in between. They are very accommodating to all requests, even the last minute ones. Sarah with trip support has carefully and flawlessly helped with all requested travel arrangements, from car rental to car service. It is hard to find a company these days that is genuine and understands the importance of truly great customer service, and this company and all members of the team, have this! It is very refreshing. I would recommend this company to anyone who has ever thought about trying Jet Charters or has done so for years, it will be a change for the best!
Jack Lambert
You guys are great! Keep em coming
Vicki F.
We just completed a move from California to Hawaii with our dog a lot of our stuff which we would need until our mean shipment of household goods arrives in 10 days. Randy was able to secure the perfect your craft for people pets and stuff. Pilots were great. Aircraft was comfortable and a great easy ride.
William B.
Great trip all round. Glenn and the team were terrific. The crew on the day were amazing.
Scott J.
Yes I enjoyed it they was very easy to work with and did what they said they were going to. I would recommend to other people
Benjamin Harrison
I have worked with Joel and Stratos Jets for several years and it has always been a pleasure. Most recently they booked a flight from St Petersburg, FL to Sanford, FL to Niagara Falls, NY with us on our Citation CJ1. The experience, as always was flawless and realtime feedback and communication meant the ASAP flight went without a hitch. Thank you Joel and team, I look forward to many more years of business with you.
Angie W.
I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase. I was always very impressed on their marketing and honesty, as a broker. Joel is very genuine and caring when it comes to his customers or the operators that he works with. I know that Stratos Jets will not sacrifice safety for anything. I know that he likes to treat everyone like they are part of the Stratos Jet family. The trip planning process, from quote request to trip planning to invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things. They think of everything! In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.
Paul G.
Always excellent customer service and flights!
Joe B.
The whole process was easy and went BETTER than planned. Glenn was my agent and he made sure everything was handled completely and we had no worries. The plane left exactly on time and was an upgrade from the originally chosen plane. The car was waiting when we landed at the hanger and only had a few steps from the plan to the car. We made our appointment as planned and my family was so happy. I recommend Stratos highly.