The ATP World Tour Masters 1000 events are held annually throughout the year in Europe, North America and Asia. Next to the four Grand Slam events, they are the most prestigious tournaments in all of men’s tennis. Current tour stops include Indian Wells, Miami, Monte Carlo, Madrid, Rome, Toronto/Montreal, Cincinnati, Shanghai and Paris.
There is also a World Tour Final held annually in London. Given this exciting worldwide list of sporting venues, chartering private jets to ATP World Tour Masters 1000 events makes a lot of sense. Because of the stature of the Masters tournaments, not to mention the millions of dollars in prize money, these events draw the very best competition in men’s tennis.
Formerly known as the ATP Masters Series, the tour format underwent major changes in 2009, and was subsequently rebranded with its current moniker. Since that time, few names have stood out from the crowd:
Novak Djokovic, who holds the Masters-singles record with 39 titles
Bob and Mike Bryan, also known as the Bryan brothers, hold 39 doubles titles
Nine tournaments. Three continents. One winner. It’s men’s tennis at its finest, and Stratos Jet Charters will make sure you don’t miss a set by chartering private jets to ATP World Tour Masters 1000 events.
Stratos has the resources and industry know-how to arrange for a luxury private jet to be crewed, fueled and ready to depart from almost any location in just four hours’ notice. We have access to a worldwide network of luxury jets of all sizes and capabilities, including:
Turboprops
Light
Mid-size
Heavy
Our knowledgeable agents will work with you to ensure that your flight plan meets all of your luxury travel needs, providing you with the trip of a lifetime.
Using Stratos to arrange private jets to ATP World Tour Masters 1000 events holds a number of advantages. When you fly with us, unlock access to more than 7,000 airports worldwide, giving you considerable flexibility when planning your itinerary.
When you follow the world tour, some want to arrive, get to the match, and be on their way. Others want to spend several days in each city exploring and experiencing everything on offer. We get it. That’s why our Trip Support Team offers pre-arranged ground transportation so you can stay for as short or as long as you’d like at each stop along the way.
Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.
4.5/5(22)
4.7/5(25)
4.8/5(568)
4.8/5
566 Reviews
4.7/5
25 Reviews
4.5/5
22 Reviews
5/5
4 Reviews
Overall rating (4.89 out of 5) Based on 673 reviews from our trusted Jet Charter reviews
Scott E.
51508/15/2024
Steve always takes care of everything and gets me where I need to be, I do recommend Stratos
Al K.
51511/21/2023
Dear Joel
We had an excellent flight, start to finish! Glad you told me how good that choice would be. Pilot quite impressively; flew at 40,000 feet all the way, zero turbulence. Best plane I have charted.
Happy Thanksgiving to you and family,
Al
Chris C.
51510/24/2023
Danny was great to work with. Answered all my questions and made sure the process was smooth and experience was great.
William B.
51502/05/2021
Great trip all round. Glenn and the team were terrific. The crew on the day were amazing.
Susan D.
51507/31/2024
Our commercial flight was being delayed out of Asheville and there were no other flights that day or the next day. Finally at 8 o’clock at night we called Simon to see if he could come and pick us up. By 1030 we were on the plane and on our way home. It was amazing. Simon is, incredibly efficient and thoughtful. Great experience.
Carol C.
51507/31/2023
Trip was perfect.
Kyle B.
51502/12/2020
This service was unmatched and couldn’t have been better!
Jan Ansley
51504/03/2018
Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job.
Any feedback you have would be greatly appreciated in return!
Gustavo Botura
51507/03/2019
Good experience, although your emails sometimes look more as a marketing email than an itinerary revision. Still getting used to the sales force platform, but if I may give you guys a feed back, try to avoid too many colors and pictures on the email as they sometimes look like marketing/sales email then important information about the trip. That's my 2 cents.
Terry W.
51507/09/2018
Very Professional! Top notch aircraft and crew. Will certainly be using Stratos in the future!!
Tyler Grady
51505/10/2018
I work on the operator side of this business. Joel and his team (Christina, Simon, Kerry, and more) are all incredibly wonderful to work with. They are always responsive in a timely manner and deliver accurate information consistently. They bring a very positive attitude and outlook to this industry. Hopeful to book many more trips with them in the future.
Robert E.
51508/05/2012
Toilet paper, Pillows and blankets
Lisa B.
51505/02/2024
Kyle was attentive and excellent throughout our experience using Stratos Jets. He was prompt in getting estimates and selecting an appropriate aircraft through helping me understand how the process works right through the day of the flight as he helped walk me through where our plane, crew, and passengers were along the way. I would highly recommend Stratos Jets. They were prompt, thorough, precise, and went above and beyond from start to finish.
Renee W.
51503/23/2020
Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.
Chief Pilot
51508/14/2017
As always, the folks at Stratos Jet Charters did an outstanding job responding to a short-notice requirement for supplemental lift for our flight department.
Their staff is always focused on the customer needs and preferences.
Through their proven performance, they have become my "go-to" solution when the need arises.
Robert H.
51511/13/2013
None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can't say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.
Anhad N.
51505/12/2021
Great service, great aircraft, fantastic experience.
Debi G.
51512/03/2019
Hey Wanted to let you know that your pilots were so thoughtful and attentive to my daughters needs yesterday. They removed all unnecessary obstacles for her. Thank you so much
Dan C.
51504/06/2017
Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot's were very professional. See you next time!
Paul P.
51508/09/2013
our experience was excellent
Bob Koch
51506/22/2020
Nice, easy and prompt communication. Pleasure working with your team
Sheila B.
51503/10/2014
The aircraft was fine except for the AC. It either had to be run a full blast (we were wrapped up in blankets) or it had to be off in which case we were very hot.
Karen P.
51510/28/2020
Hassle free travel! Everyone is helpful an kind.
Gary C.
51507/24/2012
Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.
Paula W.
51502/17/2014
Everything was perfect !
Thanks to Ricky !
Stephen K.
51508/12/2020
Anthony, couldn't have been better. Elegant and effortless. Delightful crew and immaculate plane. Thanks for helping us with this and I am sure you will hear from us in the future.
All the best,
Steve
Julien S.
51509/21/2021
We had a great experience, we will definitely use stratos again.
Andy S.
51508/07/2024
I will continue to recommend Stratos to friends and business associates.
Kyle Jones, the lead on my account, offers exemplary service and always with a smile (I think - I can't see it but I can sense it!).
Great work
The FBO @ SNA was complimentary of our flight crew for the curtesy they showed with noise abatement - sadly, this practice must not be typical.
Rick D.
51505/20/2020
Great experience.
Scott D.
51505/17/2021
We had a great experience, particularly with Steve and the booking process, as well as with flight, which was fantastic. We would highly recommend Stratos. Thanks again!
Curt C.
51512/21/2021
As always, every aspect of the trip from booking to deplaning could not have been more enjoyable and efficient!!
Rose D.
51501/16/2018
Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.
Jeremy L.
51512/23/2018
Our crew on the ground and in the air were excellent to the point that I learned from them. We went in to a 30 knot crosswind and drove all the way down to the runway quickly, no drifting or swaying. The landing was flawless and we all felt very safe. The plane was clean and well maintained. The refreshments were perfect. The process around booking travel was easy and unobtrusive. Thanks!!!
Claus K.
51506/23/2021
Hi Steve and Joel and Sandy,
Wanted to say thank you for the quick refund. It’s nice to work with you. Very professional.
Bye and best regards to the U.S.,
Claus
David M.
51507/17/2014
Your service was very professional as was the a/c and crew.
Jon E
51504/14/2019
They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!
Deborah C.
51508/19/2014
Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.
MG.
51504/24/2019
Another great experience with Joel & his team. From rental car arrangements to being ready for three small children Stratos handled everything. The equipment was beautiful and the crews were very kind! I never can say enough praise for Stratos!
Matteo G.
51511/28/2019
Joel and his team fire on all cylinders at all times. Every detail of the trip is always handled and communication is very proactive. We have special requests all of the time from exact wheels up times to ground transport changes and the team handles our trip with ease. I cannot recommend the Stratos Team enough and the value you get far exceeds our past charter and membership experiences. Thank you again Stratos Team
Orian D.
51511/09/2021
The service, follow up, and support was fantastic. Stratos made our family trip a success and we were all able to be together without the hassles of traveling. I would definitely recommend them! Thanks!
Marci Steenson
51503/24/2023
very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team.
Joel, you have put together a great group. It was nice working with you, it's been a long time.
David B.
51502/16/2017
Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I'll definitely recommend and book with this company again. Thank you.
John S.
51501/02/2021
All items of booking, plane flight, pilots and limo pick up were great Anthony was the best to deal with; lots of communication in every part of process. Will be returning with you in May. Would also recommend to friends and colleagues
Nathalie R.
51506/12/2021
We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!
Guy D.
51507/12/2013
We had quite a number of issues booking this trip, which resulted in add'l work and follow up for me. As broker these issues should have been handled / caught prior to making a proposal. I believe I had to sign 4 different revised quote sheets for this trip! Also the final signed sheet stated we would land in LFMD on the return leg. Hence we booked transportation for pick up at LFMD. However flight landed in LFMN. This caused add'l stress and expense for no reason. I have only now seen that the last itinerary link showed an arrival at LFMN - but I never opened this one since all previous ones, including the contract reconfirmation showed LFMD.
As for the aircraft itself: it was one of the oldest ones I have ever flown. The door / separation to the toilet / luggage area was broken (not the lock but the entire frame!) and the toilet was not accessible due to a lot of "stuff" (amenities, water bottles, etc.) being thrown in / stored in the area. Overall cleanliness was not superb either.
Finally, the catering we requested was not available / not complete. Breakfast (eggwhite and sausage!!) was cold and wet and the fruitplatter had molded grapes; no ice bucket, nor champagne glasses were present. On the return leg, fruitplatter was nice but again no ice bucket nor champagne glasses were present. As a matter of fact, the soft drink container was not even replenished w new ice!!
So overall - yes, we flew from A to B but the service experience was disappointing.
Gerald B.
51510/24/2023
Cannot recommend Stratos strongly enough. Our pilots were superb. They dropped us into 07FA onto a wet runway that a lot of pilots would have diverted for but the new grooved runway and pilot skill had us safely on the ground and taxiing after using way less than half the runway. The Citation Sovereign was in tip top condition. We will definitely use Stratos again.
Matteo G.
51511/28/2020
Stratos made this trip extra special with a gift of cupcakes upon departure for my wife's birthday. Great crews and aircraft and even when flying during some of the busiest times of the year everything was super easy and stress free! Thank you Mark & Sarah for always covering every detail and especially our last minute changes. You guys make every trip fun and special.
Bruce M
51508/12/2017
I was in a desperate situation to get to my sons graduation from marine camp and I was not going to miss it. Stratos made arrangements very quickly to get me where I needed to go. It was very efficient and first rate. Thank you
Jan L.
51512/07/2016
I think you are doing everything I could think of. I feel very comfortable and safe.
Ray E.
51504/14/2019
I would recommend Stratos Jet to friends, we plan to try the service again soon.
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call right now and we can get you on your way to the destination of your choice! Talk to one of our air chater argents now by calling (888) 593-9066 or by emailing [email protected]
How do I choose the right aircraft for my mission?
As charter brokers, we do more than simply book your charter flight. At Stratos Jets, our air charter associates are highly trained personnel capable of matching our clients with the appropriate aircraft for their travel needs. Once we determine how many passengers you’re travelling with and how far you’re flying, we can determine which category of aircraft you require. There are many options available. The most common aircrafts hired for private charters include:
Cessna’s Citation X
Gulfstream’s G650
Bombardier’s Global line
After that, we can help you narrow down the selection of recommended aircraft based on budget, desired cabin amenities, airport requirements, luggage capacity, as well as aircraft age and performance capabilities.
Staying Safe in the Skies
At Stratos Jets, air charter safety is our number one concern. One of our key policies is to increase consumer education. This ensures our clients are able to make informed decisions. We also work with our aircraft providers to ensure their safety training programs meet and even exceed our air charter safety requirements. To make this happen, Stratos Jets is an ARGUS Certified Broker. This means that our brokerage firm is:
Committed to the best industry practices
Adhering to all applicable safety regulations
Maintaining the appropriate insurance coverage required
Are there additional costs per private jet rental passenger?
There are no additional costs per passenger. At Stratos Jet Charters, we base our private jet rental prices per hour, not per guest.
The Stratos Pricing Estimator
If you would like to estimate the cost of a private jet charter, use our Stratos pricing estimator page. It lists the most common estimates based on destination and aircraft type. And you can always enter customized data to get an estimate for a specific destination.
Additional Concierge Charges
We do charge for some of our additional concierge services, such as in-flight catering and entertainment, hotel bookings and ground transportation. We know our clients’ time is precious, so we offer the value and convenience of “one-stop-shopping” through our Trip Support team. When you book a flight with Stratos Jet Charters, we can take care of all the logistics, including booking hotels, meeting spaces, limousines and tickets to special events. That way you can relax, and enjoy your trip.
Empty Leg Charters
Also, since we charge per hour, not per passenger, there are travel bargains to be found with our Empty Leg Flights. Many of our private jet rental flights are one-way, and then we need to move the aircraft to a new destination. To reduce the costs of flying an empty aircraft, we offer discounts to travelers with flexible itineraries. Clever passengers will sometimes split the cost with their fellow travelers, thereby reducing the cost for everyone on the flight.
Can I make last-minute changes to my itinerary?
If your plans need to change, we will do everything in our power to accommodate the changes. One of the benefits of hiring Stratos Jet Charters is that we have much more flexibility than commercial airlines and can provide many more air charter services.
We have two teams that can help you. Here is a brief description of each:
Charter Sales Agents
This is the initial contact team. They evaluate your travel needs to identify the appropriate aircraft type for your travel plan. Pricing is determined by aircraft availability, its position related to the intended departure location and the position of where the aircraft needs to be after performing the customer’s flight.
Trip Support Team
Once the aircraft has been selected, Trip Support works with the customer, the air carrier and all concierge service providers to organize all of the travel details. Trip Support is responsible for coordinating:
Departure time
Departure and arrival at the Fixed Base departure location
Ensuring assigned crew members meet Stratos experience requirements
Making sure the insurance is current and everyone is protected
Coordinating all concierge services
In reference to last-minute itinerary changes, any changes would go through the Trip Support Team.
Our customers often have demanding flight itineraries that can change quickly. They’ve come to appreciate knowing there’s an entire team of people focused on organizing all the details of their trip. Stratos Jet Charters wants to provide our clients with consistently outstanding air charter service and an impeccable safety record.
Are you ready to book your Can I make last-minute changes to my itinerary? charter flight yet?
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call now and we'll get you on your way to your destination!
Scott E.
Steve always takes care of everything and gets me where I need to be, I do recommend Stratos
Al K.
Dear Joel We had an excellent flight, start to finish! Glad you told me how good that choice would be. Pilot quite impressively; flew at 40,000 feet all the way, zero turbulence. Best plane I have charted. Happy Thanksgiving to you and family, Al
Chris C.
Danny was great to work with. Answered all my questions and made sure the process was smooth and experience was great.
William B.
Great trip all round. Glenn and the team were terrific. The crew on the day were amazing.
Susan D.
Our commercial flight was being delayed out of Asheville and there were no other flights that day or the next day. Finally at 8 o’clock at night we called Simon to see if he could come and pick us up. By 1030 we were on the plane and on our way home. It was amazing. Simon is, incredibly efficient and thoughtful. Great experience.
Carol C.
Trip was perfect.
Kyle B.
This service was unmatched and couldn’t have been better!
Jan Ansley
Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job. Any feedback you have would be greatly appreciated in return!
Gustavo Botura
Good experience, although your emails sometimes look more as a marketing email than an itinerary revision. Still getting used to the sales force platform, but if I may give you guys a feed back, try to avoid too many colors and pictures on the email as they sometimes look like marketing/sales email then important information about the trip. That's my 2 cents.
Terry W.
Very Professional! Top notch aircraft and crew. Will certainly be using Stratos in the future!!
Tyler Grady
I work on the operator side of this business. Joel and his team (Christina, Simon, Kerry, and more) are all incredibly wonderful to work with. They are always responsive in a timely manner and deliver accurate information consistently. They bring a very positive attitude and outlook to this industry. Hopeful to book many more trips with them in the future.
Robert E.
Toilet paper, Pillows and blankets
Lisa B.
Kyle was attentive and excellent throughout our experience using Stratos Jets. He was prompt in getting estimates and selecting an appropriate aircraft through helping me understand how the process works right through the day of the flight as he helped walk me through where our plane, crew, and passengers were along the way. I would highly recommend Stratos Jets. They were prompt, thorough, precise, and went above and beyond from start to finish.
Renee W.
Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.
Chief Pilot
As always, the folks at Stratos Jet Charters did an outstanding job responding to a short-notice requirement for supplemental lift for our flight department. Their staff is always focused on the customer needs and preferences. Through their proven performance, they have become my "go-to" solution when the need arises.
Robert H.
None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can't say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.
Anhad N.
Great service, great aircraft, fantastic experience.
Debi G.
Hey Wanted to let you know that your pilots were so thoughtful and attentive to my daughters needs yesterday. They removed all unnecessary obstacles for her. Thank you so much
Dan C.
Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot's were very professional. See you next time!
Paul P.
our experience was excellent
Bob Koch
Nice, easy and prompt communication. Pleasure working with your team
Sheila B.
The aircraft was fine except for the AC. It either had to be run a full blast (we were wrapped up in blankets) or it had to be off in which case we were very hot.
Karen P.
Hassle free travel! Everyone is helpful an kind.
Gary C.
Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.
Paula W.
Everything was perfect ! Thanks to Ricky !
Stephen K.
Anthony, couldn't have been better. Elegant and effortless. Delightful crew and immaculate plane. Thanks for helping us with this and I am sure you will hear from us in the future.
All the best,
Steve
Julien S.
We had a great experience, we will definitely use stratos again.
Andy S.
I will continue to recommend Stratos to friends and business associates. Kyle Jones, the lead on my account, offers exemplary service and always with a smile (I think - I can't see it but I can sense it!). Great work The FBO @ SNA was complimentary of our flight crew for the curtesy they showed with noise abatement - sadly, this practice must not be typical.
Rick D.
Great experience.
Scott D.
We had a great experience, particularly with Steve and the booking process, as well as with flight, which was fantastic. We would highly recommend Stratos. Thanks again!
Curt C.
As always, every aspect of the trip from booking to deplaning could not have been more enjoyable and efficient!!
Rose D.
Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.
Jeremy L.
Our crew on the ground and in the air were excellent to the point that I learned from them. We went in to a 30 knot crosswind and drove all the way down to the runway quickly, no drifting or swaying. The landing was flawless and we all felt very safe. The plane was clean and well maintained. The refreshments were perfect. The process around booking travel was easy and unobtrusive. Thanks!!!
Claus K.
Hi Steve and Joel and Sandy,
Wanted to say thank you for the quick refund. It’s nice to work with you. Very professional.
Bye and best regards to the U.S.,
Claus
David M.
Your service was very professional as was the a/c and crew.
Jon E
They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!
Deborah C.
Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.
MG.
Another great experience with Joel & his team. From rental car arrangements to being ready for three small children Stratos handled everything. The equipment was beautiful and the crews were very kind! I never can say enough praise for Stratos!
Matteo G.
Joel and his team fire on all cylinders at all times. Every detail of the trip is always handled and communication is very proactive. We have special requests all of the time from exact wheels up times to ground transport changes and the team handles our trip with ease. I cannot recommend the Stratos Team enough and the value you get far exceeds our past charter and membership experiences. Thank you again Stratos Team
Orian D.
The service, follow up, and support was fantastic. Stratos made our family trip a success and we were all able to be together without the hassles of traveling. I would definitely recommend them! Thanks!
Marci Steenson
very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team. Joel, you have put together a great group. It was nice working with you, it's been a long time.
David B.
Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I'll definitely recommend and book with this company again. Thank you.
John S.
All items of booking, plane flight, pilots and limo pick up were great Anthony was the best to deal with; lots of communication in every part of process. Will be returning with you in May. Would also recommend to friends and colleagues
Nathalie R.
We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!
Guy D.
We had quite a number of issues booking this trip, which resulted in add'l work and follow up for me. As broker these issues should have been handled / caught prior to making a proposal. I believe I had to sign 4 different revised quote sheets for this trip! Also the final signed sheet stated we would land in LFMD on the return leg. Hence we booked transportation for pick up at LFMD. However flight landed in LFMN. This caused add'l stress and expense for no reason. I have only now seen that the last itinerary link showed an arrival at LFMN - but I never opened this one since all previous ones, including the contract reconfirmation showed LFMD. As for the aircraft itself: it was one of the oldest ones I have ever flown. The door / separation to the toilet / luggage area was broken (not the lock but the entire frame!) and the toilet was not accessible due to a lot of "stuff" (amenities, water bottles, etc.) being thrown in / stored in the area. Overall cleanliness was not superb either. Finally, the catering we requested was not available / not complete. Breakfast (eggwhite and sausage!!) was cold and wet and the fruitplatter had molded grapes; no ice bucket, nor champagne glasses were present. On the return leg, fruitplatter was nice but again no ice bucket nor champagne glasses were present. As a matter of fact, the soft drink container was not even replenished w new ice!! So overall - yes, we flew from A to B but the service experience was disappointing.
Gerald B.
Cannot recommend Stratos strongly enough. Our pilots were superb. They dropped us into 07FA onto a wet runway that a lot of pilots would have diverted for but the new grooved runway and pilot skill had us safely on the ground and taxiing after using way less than half the runway. The Citation Sovereign was in tip top condition. We will definitely use Stratos again.
Matteo G.
Stratos made this trip extra special with a gift of cupcakes upon departure for my wife's birthday. Great crews and aircraft and even when flying during some of the busiest times of the year everything was super easy and stress free! Thank you Mark & Sarah for always covering every detail and especially our last minute changes. You guys make every trip fun and special.
Bruce M
I was in a desperate situation to get to my sons graduation from marine camp and I was not going to miss it. Stratos made arrangements very quickly to get me where I needed to go. It was very efficient and first rate. Thank you
Jan L.
I think you are doing everything I could think of. I feel very comfortable and safe.
Ray E.
I would recommend Stratos Jet to friends, we plan to try the service again soon.