The flashing lights. The crowds of people. The iconic ball drop.
Located at One Times Square, the time ball is a prominent part of New Year’s Eve parties in Times Square and around the world. Commonly referred to as “the ball drop,” the ball descends 114 feet in the last minute of the year. This iconic ball drop signals the start to a new year and a fresh start for many people.
Initially, the ball was constructed using wood and iron and lit with 100 incandescent light bulbs. However, it’s been modified a few times since then. Most recently, the ball has been outfitted with a computerized LED system and an outer coating of triangular crystal panels. These modifications have enhanced the iconic ball drop in a way that still gives people chills. It’s absolutely stunning.
New Years Eve in Times Square is like no other New Year’s Eve party on the planet. Whether you’ve tuned in to watch the ball drop on TV or actually arranged charter flights to Times Square to see it in person, it’s the perfect event to enjoy while ringing in the New Year.
While there are dozens of venues hosting New Year’s Eve parties in Times Square, we highly recommend:
Supernova’s Spectacular New Year’s Eve Party at Novotel – Whether you’ve cashed in on a VIP ticket or manage to grab a table by the window, you’ll be guaranteed to catch a view of the iconic ball drop on Novotel’s open-air terrace.
Marriott Marquis New Year’s Eve Party – Located on the 8th and 9th floors of the hotel, this massive party offers unobstructed views of the ball and Times Square.
Ball Drop at Millennium Broadway Hotel – With an absolutely stunning view of Times Square, you’ll be able to watch the ball drop while sipping on premium beverages and noshing on to-die-for appetizers.
The Knickerbocker – St. Cloud Rooftop Party – This party boasts the best views in Times Square. Treat yourself to some delicious treats, champagne, and the closest live view in the city.
Recommended private jets for your charter flight to New York
Arrive ready to ring in the new year in one of the safest and most comfortable aircraft in the sky, operated by only the best air carriers in the business, when you charter a jet with Stratos.
Charter flights to Times Square for New Year’s Eve and take your pick of several different arrival airports. The most popular options include Teterboro Airport (TEB), Westchester County Airport (HPN), Long Island MacArthur Airport (ISP), LaGuardia Airport (LGA) and John F. Kennedy International Airport (JFK).
Are you looking to experience some of the most iconic New Year’s Eve parties in the country? Stratos Jets can arrange charter flights to New York and ground transportation to Times Square on your behalf.
Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.
4.5/5(22)
4.7/5(25)
4.8/5(568)
4.8/5
566 Reviews
4.7/5
25 Reviews
4.5/5
22 Reviews
5/5
4 Reviews
Overall rating (4.89 out of 5) Based on 673 reviews from our trusted Jet Charter reviews
Cathy L.
51507/03/2019
As always, Kerry did a great job for us. Very happy with aircraft interior, performance and crew.
Mike S.
51505/03/2018
My family has flown with you dozens of times. Everything, from booking, to the flights, to the follow-up shows that you care about your customers. I would definitely recommend Stratos & have already done so.
Richard R.
51512/28/2013
None that I can think of. Great flight
John Westbrook
51511/21/2024
Team, We were advised the flights went well and the passengers were happy.
Dr J.
51505/23/2018
Dr and Mrs. J <redacted> were delighted with the recent trip, thank you!
Laura C.
51512/14/2022
Good morning, Joel. I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall. I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short. I feel when it excels, it should be pointed out to their superior.
Falling short is certainly not the case with Kyle Jones and Leslie Jackson. This is my first experience with chartering a private plane. My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time. A charter flight works so much better than the hassle of traveling commercial today.
Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire. The same goes for Leslie. I don’t think it was more than 5 minutes before a response came back. Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.
My father insists he will be going again next year and I hope he is correct. I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.
Merry Christmas to you and your family and a happy New Year.
Laura
Bryce B.
51503/01/2018
Wonderful!
Plan to do it again.
My wife and I had no idea that such a level of GREAT service was available.
Carol C.
51507/31/2023
Trip was perfect.
Isabella D.
51501/13/2018
As always, Joel and team delivered. The whole experience was seamless. I would highly recommend Joel and the entire Stratos team!
Tonio B.
51507/19/2017
The Stratos Jet Charters team provides a seamless & excellent experience from beginning to end. They are a forward thinking company that puts the customer first and never disappoints with any trip or itinerary. Would absolutely recommend to anyone!
Richard B.
51510/19/2020
I clicked on your “submit” option but not certain it went. In any event, trip great, pilot charming and helpful and Joel Thomas outstanding in responsiveness, patience and constant availability.
Trey hunt
51510/30/2017
The Stratos team was very easy to work with, made the entire process quick and easy. Pleasure to work with.
Jamie Thies
51506/15/2020
Thank you for using Business Jet Access, we appreciate your business and it was a pleasure working with the Stratos team. Information was provided in a timely manner and communication was clear. Thanks again and we look forward to future trips.
Steve S.
51506/12/2017
I have used Stratos Jets quite a few times and have been extremely happy with the results.
Kerry does a fantastic job and always follows up on all details.
Thanks
Steve
Rio L.
51506/15/2023
As usual, Anthony made the entire experience wonderful. He was expeditious in finding options for our trip and maintained continuous communication. The flight and support he provided were excellent.
Patricia G.
51509/12/2017
Joel was a delight to work with arranging our flight from IRMA. Very professional and accommodating. I would definitely use him and your company again and refer others to you. The flight was fantastic with very nice pilots, James Briggs and Thomas Sommers. We were not the typical passengers as my husband has Alzheimer's and is wheelchair bound. Thanks for everything!!!
Nisreen S.
51501/29/2019
Thanks for everything Joel... You made the booking process quite easy and were very patient in explaining everything. I appreciate all your help and I will definitely pass your contact information to all my co-workers in case they ever have a request for a jet booking.
Jack N.
51512/26/2018
Not sure I could have asked for more. Joel was responsive and delivered exactly what I needed. The two pilots were incredibly accommodating and made the trip very smooth. Thank you Joel
Deborah C.
51508/19/2014
Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.
Elizabeth P.
51508/22/2017
At last minute's notice I needed to find a private plane to get my elderly parents from Bangor, Maine to Atlanta. I googled charter companies and Stratos Charters was first to pop up. I called immediately and Joel (founder and president of company) answered. He could not have been more gracious and helpful. He was the perfect combination of professional and personable. Our charter was arranged and the trip went through seamlessly. Stratos Charter and Joel made a stressful situation into a very pleasant one for us. I highly recommend their services and will definitely use them in the future. Thank you to them!
Erik Hjortaas
51501/01/2018
I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.
Jay S.
51503/11/2021
Glenn made my first experience with Stratos easy and enjoyable. He went above and beyond to make sure I was completely satisfied and had all the information needed. I appreciated the attention to detail and the follow-up. Thank you
Jay O.
51506/20/2021
Probably the best charter experience I have ever had. Zach really came through for me when I was in a bind. Thanks Zach and keep up the good work.
Denise H.
51503/23/2023
This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.
Phil W.
51507/09/2021
My wife received treatment for cancer in Tijuana. It wasn’t possible to bring her home on a commercial flight. I reached to several charter services and Kyle at Stratos was so helpful. He immediately responded to my request and answered all my questions. He stayed engaged with us through the entire trip. The next time I need to charter a plane I will only make call. Stratos!! Great experience!!! Phil
Nicole M.
51512/17/2018
I could not ask for more, I love using Stratos and will never use anyone else!
Bill M.
51505/14/2024
I have had many flights with Stratos Jet’s all booked through Kyle. They make the flights seamless and easy and do what they promise. I have recommended them to others.
Earl S.
51512/21/2021
everything went very well in all areas.Thank you .
Curt C.
51510/09/2020
All aspects pf the trip were easy and very worthwhile!!
Anne G.
51504/12/2021
Steve and Stratos Jet haven’t once disappointed our family! The service is impeccable, communication is divine and we always feel safe flying with Stratos. Thank you all for constantly humoring me with all of my itinerary changes. I would highly recommend Stratos as well as Steve Stogner to anyone with high level travel needs!
Ron C.
51510/06/2013
While this was the first time between these two cities, we may take this route frequently in the future.
Carol K.
51501/27/2019
We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.
Carol C.
51508/23/2020
It was a treat to fly private again. Everyone at Stratos and Flying Labz were a joy! If I need to fly private again Stratos is the only company I'd reach out to.
Debbie Parker
51505/05/2021
Your team was easy to work with and the clients were great. We look forward to working with you again. our trip # was Z0HQZZ
Etta G.
51508/07/2015
Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
Renee W.
51503/23/2020
Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.
Ray E.
51504/14/2019
I would recommend Stratos Jet to friends, we plan to try the service again soon.
Travis C.
51507/21/2019
I worked with Kimberly from Stratos Jet Charters. She was very enthusiastic and helpful. In fact because of her enthusiasm and helpfulness, I chose Stratos over a another company that gave me a slightly lower quote. She answered all my questions and did her best to meet all my requests. The flight was excellent, plane was comfortable and the pilots were very helpful and professional. There was a bit of miscommunication about the hours of customs at my home airport .. and lead to a bit of confusion about the return departure time. Ice for beverages had melted on the first leg, and not all the drinks were stocked according to what was promised. My requests were fulfilled however for the return flight. I'm a coffee drinker, coffee was well stocked, but very little cream available, kinda curdled!!. These are tiny details but better supply of online refreshments would have made the flight perfect!! Beautiful views, no delays, smooth landings, and comfortable seats and lav. Beautiful shiny, clean plane. . the CJ3. Had a great time!
Chris B.
51504/13/2017
None. My experience with Strosjets honestly couldn't have been better
Rob O.
51504/13/2017
Yuri was wonderful!
Christina H.
51508/23/2013
Kevin is great to work with. I'll call him again.
the aircraft crew were great.
Thank you for making this trip so easy for us.
John N.
51511/03/2016
I booked a flight for my good clients and amazing service from pre departure to arrival. Friendly staff and always easy to reach. My clients left sunglasses in the plane and they are already on their way. I will use you for sure again.
Thanks again.
Alfredo Olivares
51509/25/2017
It was great working with Joel he was involved from beginning to end in every aspect of the trip. We look forward to many trips together.
Thank you.
Ahmed A.
51504/22/2021
Stratos Jets provided excellent customer service! One of the most reliable private jet charters. Glenn was incredibly helpful and professional he made the booking process very easy and kept me updated with trip details daily. Highly recommend Stratos Jet Charters.
Katherine C.
51504/13/2017
I would like to be able to track aircraft on internet.
Antun D.
51505/03/2021
Your whole operation is responsive and attentive, always good to deal with them
David O.
51512/21/2021
Booking was easy, you made thr whole experience easy.
Michael R.
51505/22/2021
Zach Rankin is the best jet broker I have ever met! Total first class experience. Super responsive & passionate & customer service oriented. I’m in real estate hospitality....hotels & apartments etc. So I understand how hard it is to execute flawless high-end customer service like Zach.
James R.
51505/08/2020
After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.
Jason Bercan
51507/25/2017
Its always a pleasure working with Stratos Jets. I work with Joel and Kerry a majority of the time and my experiences have been great. The communication is clear and we work through every scenario available to provide the right aircraft for each mission. I look forward to continued growth of our relationship together.
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call right now and we can get you on your way to the destination of your choice! Talk to one of our air chater argents now by calling (888) 593-9066 or by emailing [email protected]
How do I choose the right aircraft for my mission?
As charter brokers, we do more than simply book your charter flight. At Stratos Jets, our air charter associates are highly trained personnel capable of matching our clients with the appropriate aircraft for their travel needs. Once we determine how many passengers you’re travelling with and how far you’re flying, we can determine which category of aircraft you require. There are many options available. The most common aircrafts hired for private charters include:
Cessna’s Citation X
Gulfstream’s G650
Bombardier’s Global line
After that, we can help you narrow down the selection of recommended aircraft based on budget, desired cabin amenities, airport requirements, luggage capacity, as well as aircraft age and performance capabilities.
Staying Safe in the Skies
At Stratos Jets, air charter safety is our number one concern. One of our key policies is to increase consumer education. This ensures our clients are able to make informed decisions. We also work with our aircraft providers to ensure their safety training programs meet and even exceed our air charter safety requirements. To make this happen, Stratos Jets is an ARGUS Certified Broker. This means that our brokerage firm is:
Committed to the best industry practices
Adhering to all applicable safety regulations
Maintaining the appropriate insurance coverage required
Are there additional costs per private jet rental passenger?
There are no additional costs per passenger. At Stratos Jet Charters, we base our private jet rental prices per hour, not per guest.
The Stratos Pricing Estimator
If you would like to estimate the cost of a private jet charter, use our Stratos pricing estimator page. It lists the most common estimates based on destination and aircraft type. And you can always enter customized data to get an estimate for a specific destination.
Additional Concierge Charges
We do charge for some of our additional concierge services, such as in-flight catering and entertainment, hotel bookings and ground transportation. We know our clients’ time is precious, so we offer the value and convenience of “one-stop-shopping” through our Trip Support team. When you book a flight with Stratos Jet Charters, we can take care of all the logistics, including booking hotels, meeting spaces, limousines and tickets to special events. That way you can relax, and enjoy your trip.
Empty Leg Charters
Also, since we charge per hour, not per passenger, there are travel bargains to be found with our Empty Leg Flights. Many of our private jet rental flights are one-way, and then we need to move the aircraft to a new destination. To reduce the costs of flying an empty aircraft, we offer discounts to travelers with flexible itineraries. Clever passengers will sometimes split the cost with their fellow travelers, thereby reducing the cost for everyone on the flight.
Can I make last-minute changes to my itinerary?
If your plans need to change, we will do everything in our power to accommodate the changes. One of the benefits of hiring Stratos Jet Charters is that we have much more flexibility than commercial airlines and can provide many more air charter services.
We have two teams that can help you. Here is a brief description of each:
Charter Sales Agents
This is the initial contact team. They evaluate your travel needs to identify the appropriate aircraft type for your travel plan. Pricing is determined by aircraft availability, its position related to the intended departure location and the position of where the aircraft needs to be after performing the customer’s flight.
Trip Support Team
Once the aircraft has been selected, Trip Support works with the customer, the air carrier and all concierge service providers to organize all of the travel details. Trip Support is responsible for coordinating:
Departure time
Departure and arrival at the Fixed Base departure location
Ensuring assigned crew members meet Stratos experience requirements
Making sure the insurance is current and everyone is protected
Coordinating all concierge services
In reference to last-minute itinerary changes, any changes would go through the Trip Support Team.
Our customers often have demanding flight itineraries that can change quickly. They’ve come to appreciate knowing there’s an entire team of people focused on organizing all the details of their trip. Stratos Jet Charters wants to provide our clients with consistently outstanding air charter service and an impeccable safety record.
Are you ready to book your Can I make last-minute changes to my itinerary? charter flight yet?
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call now and we'll get you on your way to your destination!
Cathy L.
As always, Kerry did a great job for us. Very happy with aircraft interior, performance and crew.
Mike S.
My family has flown with you dozens of times. Everything, from booking, to the flights, to the follow-up shows that you care about your customers. I would definitely recommend Stratos & have already done so.
Richard R.
None that I can think of. Great flight
John Westbrook
Team, We were advised the flights went well and the passengers were happy.
Dr J.
Dr and Mrs. J <redacted> were delighted with the recent trip, thank you!
Laura C.
Good morning, Joel. I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall. I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short. I feel when it excels, it should be pointed out to their superior.
Falling short is certainly not the case with Kyle Jones and Leslie Jackson. This is my first experience with chartering a private plane. My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time. A charter flight works so much better than the hassle of traveling commercial today.
Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire. The same goes for Leslie. I don’t think it was more than 5 minutes before a response came back. Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.
My father insists he will be going again next year and I hope he is correct. I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.
Merry Christmas to you and your family and a happy New Year.
Laura
Bryce B.
Wonderful! Plan to do it again. My wife and I had no idea that such a level of GREAT service was available.
Carol C.
Trip was perfect.
Isabella D.
As always, Joel and team delivered. The whole experience was seamless. I would highly recommend Joel and the entire Stratos team!
Tonio B.
The Stratos Jet Charters team provides a seamless & excellent experience from beginning to end. They are a forward thinking company that puts the customer first and never disappoints with any trip or itinerary. Would absolutely recommend to anyone!
Richard B.
Trey hunt
The Stratos team was very easy to work with, made the entire process quick and easy. Pleasure to work with.
Jamie Thies
Thank you for using Business Jet Access, we appreciate your business and it was a pleasure working with the Stratos team. Information was provided in a timely manner and communication was clear. Thanks again and we look forward to future trips.
Steve S.
I have used Stratos Jets quite a few times and have been extremely happy with the results. Kerry does a fantastic job and always follows up on all details. Thanks Steve
Rio L.
As usual, Anthony made the entire experience wonderful. He was expeditious in finding options for our trip and maintained continuous communication. The flight and support he provided were excellent.
Patricia G.
Joel was a delight to work with arranging our flight from IRMA. Very professional and accommodating. I would definitely use him and your company again and refer others to you. The flight was fantastic with very nice pilots, James Briggs and Thomas Sommers. We were not the typical passengers as my husband has Alzheimer's and is wheelchair bound. Thanks for everything!!!
Nisreen S.
Thanks for everything Joel... You made the booking process quite easy and were very patient in explaining everything. I appreciate all your help and I will definitely pass your contact information to all my co-workers in case they ever have a request for a jet booking.
Jack N.
Not sure I could have asked for more. Joel was responsive and delivered exactly what I needed. The two pilots were incredibly accommodating and made the trip very smooth. Thank you Joel
Deborah C.
Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.
Elizabeth P.
At last minute's notice I needed to find a private plane to get my elderly parents from Bangor, Maine to Atlanta. I googled charter companies and Stratos Charters was first to pop up. I called immediately and Joel (founder and president of company) answered. He could not have been more gracious and helpful. He was the perfect combination of professional and personable. Our charter was arranged and the trip went through seamlessly. Stratos Charter and Joel made a stressful situation into a very pleasant one for us. I highly recommend their services and will definitely use them in the future. Thank you to them!
Erik Hjortaas
I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.
Jay S.
Glenn made my first experience with Stratos easy and enjoyable. He went above and beyond to make sure I was completely satisfied and had all the information needed. I appreciated the attention to detail and the follow-up. Thank you
Jay O.
Probably the best charter experience I have ever had. Zach really came through for me when I was in a bind. Thanks Zach and keep up the good work.
Denise H.
This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.
Phil W.
My wife received treatment for cancer in Tijuana. It wasn’t possible to bring her home on a commercial flight. I reached to several charter services and Kyle at Stratos was so helpful. He immediately responded to my request and answered all my questions. He stayed engaged with us through the entire trip. The next time I need to charter a plane I will only make call. Stratos!! Great experience!!! Phil
Nicole M.
I could not ask for more, I love using Stratos and will never use anyone else!
Bill M.
I have had many flights with Stratos Jet’s all booked through Kyle. They make the flights seamless and easy and do what they promise. I have recommended them to others.
Earl S.
everything went very well in all areas.Thank you .
Curt C.
All aspects pf the trip were easy and very worthwhile!!
Anne G.
Steve and Stratos Jet haven’t once disappointed our family! The service is impeccable, communication is divine and we always feel safe flying with Stratos. Thank you all for constantly humoring me with all of my itinerary changes. I would highly recommend Stratos as well as Steve Stogner to anyone with high level travel needs!
Ron C.
While this was the first time between these two cities, we may take this route frequently in the future.
Carol K.
We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.
Carol C.
It was a treat to fly private again. Everyone at Stratos and Flying Labz were a joy! If I need to fly private again Stratos is the only company I'd reach out to.
Debbie Parker
Your team was easy to work with and the clients were great. We look forward to working with you again. our trip # was Z0HQZZ
Etta G.
Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
Renee W.
Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.
Ray E.
I would recommend Stratos Jet to friends, we plan to try the service again soon.
Travis C.
I worked with Kimberly from Stratos Jet Charters. She was very enthusiastic and helpful. In fact because of her enthusiasm and helpfulness, I chose Stratos over a another company that gave me a slightly lower quote. She answered all my questions and did her best to meet all my requests. The flight was excellent, plane was comfortable and the pilots were very helpful and professional. There was a bit of miscommunication about the hours of customs at my home airport .. and lead to a bit of confusion about the return departure time. Ice for beverages had melted on the first leg, and not all the drinks were stocked according to what was promised. My requests were fulfilled however for the return flight. I'm a coffee drinker, coffee was well stocked, but very little cream available, kinda curdled!!. These are tiny details but better supply of online refreshments would have made the flight perfect!! Beautiful views, no delays, smooth landings, and comfortable seats and lav. Beautiful shiny, clean plane. . the CJ3. Had a great time!
Chris B.
None. My experience with Strosjets honestly couldn't have been better
Rob O.
Yuri was wonderful!
Christina H.
Kevin is great to work with. I'll call him again. the aircraft crew were great. Thank you for making this trip so easy for us.
John N.
I booked a flight for my good clients and amazing service from pre departure to arrival. Friendly staff and always easy to reach. My clients left sunglasses in the plane and they are already on their way. I will use you for sure again. Thanks again.
Alfredo Olivares
It was great working with Joel he was involved from beginning to end in every aspect of the trip. We look forward to many trips together. Thank you.
Ahmed A.
Stratos Jets provided excellent customer service! One of the most reliable private jet charters. Glenn was incredibly helpful and professional he made the booking process very easy and kept me updated with trip details daily. Highly recommend Stratos Jet Charters.
Katherine C.
I would like to be able to track aircraft on internet.
Antun D.
Your whole operation is responsive and attentive, always good to deal with them
David O.
Booking was easy, you made thr whole experience easy.
Michael R.
Zach Rankin is the best jet broker I have ever met! Total first class experience. Super responsive & passionate & customer service oriented. I’m in real estate hospitality....hotels & apartments etc. So I understand how hard it is to execute flawless high-end customer service like Zach.
James R.
After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.
Jason Bercan
Its always a pleasure working with Stratos Jets. I work with Joel and Kerry a majority of the time and my experiences have been great. The communication is clear and we work through every scenario available to provide the right aircraft for each mission. I look forward to continued growth of our relationship together.