The annual US Open Polo Championship is the sport’s marquee event in the US, showcasing the finest riders and mounts from across the planet.
Hosted by the United States Polo Association (USPA), this prestigious tournament caps off the 16-week winter polo season. It draws participants from more than 20 countries to the glamorous National Polo Center in Wellington, Florida.
The championship attracts affluent members of high society, many who rely on Stratos Jets to charter a plane that will transport them in safety, style and comfort. The US Open Polo Championship is a three-week event, so it’s always a good idea to charter a plane to Florida to make sure you’re well-rested upon your arrival. When you fly in private jets with Stratos, you can always count on the best in luxury air travel:
Recommended private jets for your charter flight to Wellington
Plus, with Stratos, you can book flights with as little as four hour’s notice from just about anywhere in the world. We have access to more than 7,000 airports and 5,000 pre-screened aircraft.
Travelers who charter a plane with Stratos have a couple of options for landing in nearby West Palm Beach. Palm Beach International (PBI) and Palm Beach County Park (LNA) are both less than 30 minutes from the National Polo Center in Wellington.
When you fly with Stratos, a luxury private jet experience is only the beginning. After you touch down in West Palm Beach, our Trip Support Team can arrange transportation to Wellington. Whether you prefer a car and driver, limousine, or car rental waiting for your arrival, we have you covered.
Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.
4.5/5(22)
4.7/5(25)
4.8/5(568)
4.8/5
566 Reviews
4.7/5
25 Reviews
4.5/5
22 Reviews
5/5
4 Reviews
Overall rating (4.89 out of 5) Based on 673 reviews from our trusted Jet Charter reviews
Sean L.
51505/02/2017
Very fast quote ~ excellent pricing, strong safety rating. Trip was excellent.
Sage L.
51507/31/2023
Anthony is amazing. He goes above and beyond every time anyone in my family has booked a flight through Stratos. He makes sure all of our needs are met and walks us through every step. After flight is booked he checks on us every step of the way to our destination and back.
Justin M.
51511/03/2016
Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company's aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.
Carol K.
51501/27/2019
We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.
Gerald W.
51509/21/2013
the flight was very nice thank you and we will do more with you
Alie G.
51503/20/2021
We only ever book with Stratos-- Joel and his team are so professional and helpful, even with last-minute travel needs. They are the best!
David B.
51502/16/2017
Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I'll definitely recommend and book with this company again. Thank you.
Bill P.
51507/03/2019
Stratus extremely professional company.
Jack Lambert
51508/06/2017
You guys are great! Keep em coming
Matteo G.
51502/26/2020
A big thanks to Joel and his team as always. The trips were both excellent and every detail was handled from adverse weather upon arrival to a last minute departure day change, Stratos always is so responsive and communicates everything clearly. We love our trip support team and they ensure that travel with our two young children is always planned for and enjoyable. The value that Stratos brings breaks down as follows: 1. It starts with their online marketplace 2.market and equipment knowledge to assist you in your trip planning to the best possible plane and choices of airports to best serve your needs and schedule 3.Aviation marketplace knowledge which ensures the best operator for your needs (always fully insured and Argus Gold or Plat) with great planes 4. trip support and seamless process from ground transport and catering to wheels up/ down This is the best, easiest and turnkey as you can get in the Private Jet marketplace.
Valerie W.
51511/26/2016
Its always a pleasure to work with Mark and Stratos!
Lashonda R.
51504/07/2021
Always a pleasure to work with Steve!
Etta G.
51508/07/2015
Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
Diane H.
51509/27/2016
Simon was Great. There is nothing that cold have been better.
John Westbrook
51511/21/2024
Team, We were advised the flights went well and the passengers were happy.
Joseph R.
51509/18/2022
Flight was very nice. And the pilot, Scott Gustafson, was very professional and friendly. He did a great job with our luggage and talking about the plane and our flight. Great pilot.
Amy P.
51505/18/2020
It's so easy to book and Anthony is amazing. No hiccups and always informative.
Gary C.
51502/07/2018
This was a last minute medical request. Joel, who I have worked with in the past took time away from his vacation to assist me with a fight that met my needs exactly. He’s friendly and professional and a credit to any organization!
Marci Steenson
51503/24/2023
very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team.
Joel, you have put together a great group. It was nice working with you, it's been a long time.
David T.
51505/21/2018
Hi All -
I want to give you a stellar report on the plane, crew and service. The pilots were attentive, friendly, familiar with the aircraft and enthusiastic.
The plane was in good shape, although the back right front facing seat has a little problem locking. That was not a big deal, and it was the only squawk we could find.
The food service was also excellent.
The price could not be beat. Kelley and I are looking at dates to do it again if we can get the same price. I feel the value exceeded the cost.
Thank you all for what you all contributed to this being as fantastic as it was. I appreciate the concerns that you voiced to me prior to the charter, but am happy to report that the company seems to be running smoothly with reliable aircraft. I am a picky man, and was thoroughly satisfied and happy about everything involved.
Thank you again, and we look forward to working with you in the future.
Carol C.
51507/31/2023
Trip was perfect.
Charles C.
51508/12/2020
Glenn is great to work with and very professional.
Sincerely, C. D. C.
Rose D.
51501/16/2018
Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.
Eric Sanchez
51506/22/2017
Always a pleasure to work with the Stratos Jet crew. You all have great communication with us which makes our life as an operator easier. Great job from Kerry, Sarah, and Trip Support as always.
Roland C.
51507/31/2023
Danny, my Stratos Rep, was in contact with me on a regular basis. The rest of his team provided excellent support to ensure there weren’t any issues. The entire experience was better than my highest expectations. I’m already planning my next trip.
Jeff Moneypenny
51506/14/2021
We felt everything went well. However, at the beginning of the process we kept asking your Team to reach out to everyone on the e-mail thread and that took a little bit to get that aspect corrected ! However, once that took place it seemed like everything was smooth from that point forward. Joel and Glenn, Thank you both of you and your Team for the business ! We truly appreciate !
Carmen Sadek
51501/09/2019
This flight was well managed with excellent communication with Joel. We had extreme weather conditions in OAK and Joel was open to correspondence past midnight local time to ensure all was not handled and decided morning of flight. We also appreciate Stratos Jets trust and confidence in following the lead of Axis Jet for moving their clients flight to the next day. We are looking forward to having many more successful flights with Stratos Jets.
Matteo G.
51502/10/2019
As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!
Antun D.
51505/03/2021
Your whole operation is responsive and attentive, always good to deal with them
Anita E.
51501/20/2014
I do not know what more anyone could have done. The service was nothing short of amazing from everyone involved. The trip was for my ailing mother to attend my brothers wedding. If it had not been for all of you this would not have been possible, and for that we are truly greatful!
Myra B.
51510/28/2020
Every aspect was professional, courteous, and reliable.
Bob Koch
51506/22/2020
Nice, easy and prompt communication. Pleasure working with your team
Dave R.
51504/05/2014
You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.
Steve B.
51511/22/2016
There is no way to improve on what Garett did for us in our time of personal tragedy. He responded with excellence, compassion, thoroughness etc. He went over and above for an absolute stranger in tremendous need. I can't say enough about the job he did. God bless Garett!!!
Michael Aaby
51506/30/2017
It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.
Scott B.
51501/08/2023
Great
Michael S.
51509/22/2021
Zach, I just wanted you to know that the gift basket did arrive. I haven’t seen it as I am out our home in the Hamptons, but my wife says that it’s beautiful. Also, I just wanted to thank you for a job extremely well done for me and my family. I too work in a service business and have always mentored our staff on how important it is to serve our clients with passion and zeal, to always be their advocate. You have learned those lessons well for so early in your career. So, many thanks. I’m sure that there will be a “next time” for my family (private air travel is addictive, as you probably know. Until our paths cross again . . . Michael
William B.
51507/31/2023
Glenn is always so helpful and understanding of our needs. He communicates everything so well. The provider downgraded the aircraft the night before which threw us off a little. Glenn handled things really well.
Keith G.
51505/18/2023
Everything was lovely, no hiccups. One piece of advice, when travelling to Turks and Caicos, make sure you have a clear address for your destination. The customs officer held us for twenty-five minutes trying to figure out where we were staying. That was a little frustrating, but it all worked out. We will most definitely use Stratos for our next trip.
Tom C.
51506/27/2023
This flight including the initial contact with Stratos, the booking, the flight prelims, the flight itself including the crew, and off-loading after our on-time arrival was as close to perfect as it's possible to get. Stratos did a great job of finding the appropriate flight and handling the payment and booking as well as keeping us informed of pertinent details as flight time arrived. In summary, great flight and a great job by Stratos!
Trey hunt
51510/30/2017
The Stratos team was very easy to work with, made the entire process quick and easy. Pleasure to work with.
Alexander V.
51510/09/2024
Despite the client having numerous questions and changing requests, from departure date, time, and arrival FBO, Steve was helpful, informative, and made the appropriate arrangements to satisfy the client 100%.
John S.
51503/23/2022
Start to finish the team was very professional.
Bill P.
51505/28/2024
Great trip , plane and crew
Simon makes it easy
Thank you.
Great job.
Bill
John L.
51511/01/2023
Probably to save on hotels for crew (Wisconsin would be cheaper than Toronto). Weather did not cooperate so cost us half an hour.
Not the end of the world, but still an annoyance that could have been avoided.
Jaime D.
51505/17/2020
Plane was not clean. One pilot claimed to have a mask but never wore it, despite being told to. My booking with Stratos was clear and should have been obvious even if I hadn’t specifically asked for a clean plane and a masked crew. My wife and I neither ate (to not remove our masks) nor used the bathroom ( the unmasked pilot had to use the bathroom shortly after departure). By far our most uncomfortable air travel made worse by the fact that it was private.
________________
Thank you for bringing this to our attention. I appreciate the feedback and opportunity for me to address this with the air carrier. I have contacted them and shared your experience with them. Your health and safety is of the utmost importance to us. While operating in this COVID-19 environment brings new challenges; sharing your experience, has allowed Stratos to identify opportunities to improve the customer experience by implementing several pro-active steps as well as additional QA requirements on the day of flight. We sincerely appreciate our relationship with you and your willingness to help us get better every day!
Soar Higher - Joel A. Thomas / CEO
Richard R.
51506/28/2013
You did a superb job, and the crew was first rate. We will be back.
Susie C.
51510/10/2024
Our flight from Eagle,CO to Santa Barbara was a huge time saver for us. The Hawker 400XP was small but mighty. The inside was nicely appointed and clean. Thanks to the talented pilot and co-pilot, our flight was smooth and non-eventful.
What more could you ask for?
Stratos set this up for us and we are entirely grateful to Joel for the way he runs his business.
He made sure that we knew when our plane had arrived in Eagle and followed our travels throughout our journey. Stratos is the best! I can’t recommend it highly enough.
Ray E.
51504/14/2019
I would recommend Stratos Jet to friends, we plan to try the service again soon.
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call right now and we can get you on your way to the destination of your choice! Talk to one of our air chater argents now by calling (888) 593-9066 or by emailing [email protected]
How do I choose the right aircraft for my mission?
As charter brokers, we do more than simply book your charter flight. At Stratos Jets, our air charter associates are highly trained personnel capable of matching our clients with the appropriate aircraft for their travel needs. Once we determine how many passengers you’re travelling with and how far you’re flying, we can determine which category of aircraft you require. There are many options available. The most common aircrafts hired for private charters include:
Cessna’s Citation X
Gulfstream’s G650
Bombardier’s Global line
After that, we can help you narrow down the selection of recommended aircraft based on budget, desired cabin amenities, airport requirements, luggage capacity, as well as aircraft age and performance capabilities.
Staying Safe in the Skies
At Stratos Jets, air charter safety is our number one concern. One of our key policies is to increase consumer education. This ensures our clients are able to make informed decisions. We also work with our aircraft providers to ensure their safety training programs meet and even exceed our air charter safety requirements. To make this happen, Stratos Jets is an ARGUS Certified Broker. This means that our brokerage firm is:
Committed to the best industry practices
Adhering to all applicable safety regulations
Maintaining the appropriate insurance coverage required
Are there additional costs per private jet rental passenger?
There are no additional costs per passenger. At Stratos Jet Charters, we base our private jet rental prices per hour, not per guest.
The Stratos Pricing Estimator
If you would like to estimate the cost of a private jet charter, use our Stratos pricing estimator page. It lists the most common estimates based on destination and aircraft type. And you can always enter customized data to get an estimate for a specific destination.
Additional Concierge Charges
We do charge for some of our additional concierge services, such as in-flight catering and entertainment, hotel bookings and ground transportation. We know our clients’ time is precious, so we offer the value and convenience of “one-stop-shopping” through our Trip Support team. When you book a flight with Stratos Jet Charters, we can take care of all the logistics, including booking hotels, meeting spaces, limousines and tickets to special events. That way you can relax, and enjoy your trip.
Empty Leg Charters
Also, since we charge per hour, not per passenger, there are travel bargains to be found with our Empty Leg Flights. Many of our private jet rental flights are one-way, and then we need to move the aircraft to a new destination. To reduce the costs of flying an empty aircraft, we offer discounts to travelers with flexible itineraries. Clever passengers will sometimes split the cost with their fellow travelers, thereby reducing the cost for everyone on the flight.
Can I make last-minute changes to my itinerary?
If your plans need to change, we will do everything in our power to accommodate the changes. One of the benefits of hiring Stratos Jet Charters is that we have much more flexibility than commercial airlines and can provide many more air charter services.
We have two teams that can help you. Here is a brief description of each:
Charter Sales Agents
This is the initial contact team. They evaluate your travel needs to identify the appropriate aircraft type for your travel plan. Pricing is determined by aircraft availability, its position related to the intended departure location and the position of where the aircraft needs to be after performing the customer’s flight.
Trip Support Team
Once the aircraft has been selected, Trip Support works with the customer, the air carrier and all concierge service providers to organize all of the travel details. Trip Support is responsible for coordinating:
Departure time
Departure and arrival at the Fixed Base departure location
Ensuring assigned crew members meet Stratos experience requirements
Making sure the insurance is current and everyone is protected
Coordinating all concierge services
In reference to last-minute itinerary changes, any changes would go through the Trip Support Team.
Our customers often have demanding flight itineraries that can change quickly. They’ve come to appreciate knowing there’s an entire team of people focused on organizing all the details of their trip. Stratos Jet Charters wants to provide our clients with consistently outstanding air charter service and an impeccable safety record.
Are you ready to book your Can I make last-minute changes to my itinerary? charter flight yet?
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call now and we'll get you on your way to your destination!
Sean L.
Very fast quote ~ excellent pricing, strong safety rating. Trip was excellent.
Sage L.
Anthony is amazing. He goes above and beyond every time anyone in my family has booked a flight through Stratos. He makes sure all of our needs are met and walks us through every step. After flight is booked he checks on us every step of the way to our destination and back.
Justin M.
Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company's aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.
Carol K.
We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.
Gerald W.
the flight was very nice thank you and we will do more with you
Alie G.
We only ever book with Stratos-- Joel and his team are so professional and helpful, even with last-minute travel needs. They are the best!
David B.
Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I'll definitely recommend and book with this company again. Thank you.
Bill P.
Stratus extremely professional company.
Jack Lambert
You guys are great! Keep em coming
Matteo G.
A big thanks to Joel and his team as always. The trips were both excellent and every detail was handled from adverse weather upon arrival to a last minute departure day change, Stratos always is so responsive and communicates everything clearly. We love our trip support team and they ensure that travel with our two young children is always planned for and enjoyable. The value that Stratos brings breaks down as follows: 1. It starts with their online marketplace 2.market and equipment knowledge to assist you in your trip planning to the best possible plane and choices of airports to best serve your needs and schedule 3.Aviation marketplace knowledge which ensures the best operator for your needs (always fully insured and Argus Gold or Plat) with great planes 4. trip support and seamless process from ground transport and catering to wheels up/ down This is the best, easiest and turnkey as you can get in the Private Jet marketplace.
Valerie W.
Its always a pleasure to work with Mark and Stratos!
Lashonda R.
Always a pleasure to work with Steve!
Etta G.
Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
Diane H.
Simon was Great. There is nothing that cold have been better.
John Westbrook
Team, We were advised the flights went well and the passengers were happy.
Joseph R.
Flight was very nice. And the pilot, Scott Gustafson, was very professional and friendly. He did a great job with our luggage and talking about the plane and our flight. Great pilot.
Amy P.
It's so easy to book and Anthony is amazing. No hiccups and always informative.
Gary C.
This was a last minute medical request. Joel, who I have worked with in the past took time away from his vacation to assist me with a fight that met my needs exactly. He’s friendly and professional and a credit to any organization!
Marci Steenson
very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team. Joel, you have put together a great group. It was nice working with you, it's been a long time.
David T.
Carol C.
Trip was perfect.
Charles C.
Rose D.
Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.
Eric Sanchez
Always a pleasure to work with the Stratos Jet crew. You all have great communication with us which makes our life as an operator easier. Great job from Kerry, Sarah, and Trip Support as always.
Roland C.
Danny, my Stratos Rep, was in contact with me on a regular basis. The rest of his team provided excellent support to ensure there weren’t any issues. The entire experience was better than my highest expectations. I’m already planning my next trip.
Jeff Moneypenny
We felt everything went well. However, at the beginning of the process we kept asking your Team to reach out to everyone on the e-mail thread and that took a little bit to get that aspect corrected ! However, once that took place it seemed like everything was smooth from that point forward. Joel and Glenn, Thank you both of you and your Team for the business ! We truly appreciate !
Carmen Sadek
This flight was well managed with excellent communication with Joel. We had extreme weather conditions in OAK and Joel was open to correspondence past midnight local time to ensure all was not handled and decided morning of flight. We also appreciate Stratos Jets trust and confidence in following the lead of Axis Jet for moving their clients flight to the next day. We are looking forward to having many more successful flights with Stratos Jets.
Matteo G.
As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!
Antun D.
Your whole operation is responsive and attentive, always good to deal with them
Anita E.
I do not know what more anyone could have done. The service was nothing short of amazing from everyone involved. The trip was for my ailing mother to attend my brothers wedding. If it had not been for all of you this would not have been possible, and for that we are truly greatful!
Myra B.
Every aspect was professional, courteous, and reliable.
Bob Koch
Nice, easy and prompt communication. Pleasure working with your team
Dave R.
You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.
Steve B.
There is no way to improve on what Garett did for us in our time of personal tragedy. He responded with excellence, compassion, thoroughness etc. He went over and above for an absolute stranger in tremendous need. I can't say enough about the job he did. God bless Garett!!!
Michael Aaby
It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.
Scott B.
Great
Michael S.
Zach, I just wanted you to know that the gift basket did arrive. I haven’t seen it as I am out our home in the Hamptons, but my wife says that it’s beautiful. Also, I just wanted to thank you for a job extremely well done for me and my family. I too work in a service business and have always mentored our staff on how important it is to serve our clients with passion and zeal, to always be their advocate. You have learned those lessons well for so early in your career. So, many thanks. I’m sure that there will be a “next time” for my family (private air travel is addictive, as you probably know. Until our paths cross again . . . Michael
William B.
Glenn is always so helpful and understanding of our needs. He communicates everything so well. The provider downgraded the aircraft the night before which threw us off a little. Glenn handled things really well.
Keith G.
Everything was lovely, no hiccups. One piece of advice, when travelling to Turks and Caicos, make sure you have a clear address for your destination. The customs officer held us for twenty-five minutes trying to figure out where we were staying. That was a little frustrating, but it all worked out. We will most definitely use Stratos for our next trip.
Tom C.
This flight including the initial contact with Stratos, the booking, the flight prelims, the flight itself including the crew, and off-loading after our on-time arrival was as close to perfect as it's possible to get. Stratos did a great job of finding the appropriate flight and handling the payment and booking as well as keeping us informed of pertinent details as flight time arrived. In summary, great flight and a great job by Stratos!
Trey hunt
The Stratos team was very easy to work with, made the entire process quick and easy. Pleasure to work with.
Alexander V.
Despite the client having numerous questions and changing requests, from departure date, time, and arrival FBO, Steve was helpful, informative, and made the appropriate arrangements to satisfy the client 100%.
John S.
Start to finish the team was very professional.
Bill P.
Great trip , plane and crew Simon makes it easy Thank you. Great job. Bill
John L.
Probably to save on hotels for crew (Wisconsin would be cheaper than Toronto). Weather did not cooperate so cost us half an hour. Not the end of the world, but still an annoyance that could have been avoided.
Jaime D.
Plane was not clean. One pilot claimed to have a mask but never wore it, despite being told to. My booking with Stratos was clear and should have been obvious even if I hadn’t specifically asked for a clean plane and a masked crew. My wife and I neither ate (to not remove our masks) nor used the bathroom ( the unmasked pilot had to use the bathroom shortly after departure). By far our most uncomfortable air travel made worse by the fact that it was private.
________________
Thank you for bringing this to our attention. I appreciate the feedback and opportunity for me to address this with the air carrier. I have contacted them and shared your experience with them. Your health and safety is of the utmost importance to us. While operating in this COVID-19 environment brings new challenges; sharing your experience, has allowed Stratos to identify opportunities to improve the customer experience by implementing several pro-active steps as well as additional QA requirements on the day of flight. We sincerely appreciate our relationship with you and your willingness to help us get better every day!
Soar Higher - Joel A. Thomas / CEO
Richard R.
You did a superb job, and the crew was first rate. We will be back.
Susie C.
Our flight from Eagle,CO to Santa Barbara was a huge time saver for us. The Hawker 400XP was small but mighty. The inside was nicely appointed and clean. Thanks to the talented pilot and co-pilot, our flight was smooth and non-eventful. What more could you ask for? Stratos set this up for us and we are entirely grateful to Joel for the way he runs his business. He made sure that we knew when our plane had arrived in Eagle and followed our travels throughout our journey. Stratos is the best! I can’t recommend it highly enough.
Ray E.
I would recommend Stratos Jet to friends, we plan to try the service again soon.
Robert A.
Yes, Excellent, Excellent, Yes