Blacksburg, Virginia Jet Charters

James Taylor

My experience with Joel and his team a Stratos was great! We had a little wrinkle in our trip when we were diverted from our destination to another airport. It had nothing to do with our flight. There was a disabled plan on the runway. We diverted to the other airport and waited briefly for word on when it would clear. Joel and his team were all over it. They had alternate transportation lined up for us, which, we didn't end up using and ultimately got back on the plane and went to our intended destination. There were no extra charges and we only lost about an hour. Our return trip was fast and uneventful. Stratos helped us find the right plane for our trip and kept us within our budget. Thanks Joel and team!

Samantha D.

Joel was a great help in getting my family out of South Florida last minute during hurricane Irma. I look forward to booking with Stratos again in the very near future.

Bryan W.

From beginning to end the process was easy and seamless. While we were flying on an older mid-size jet, the interior had been recently updated and was really nice. We will definitely use Stratos again.

Joel M.

Yes. Good. Good. Yes

Rose D.

It was excellent in every respect

JENNIFER D.

Anthony was amazing! He was compassionate, detailed, attentive, proactive and so many other things that I could not begin to put into words for our complicated travel situation. The flight crew was amazing for the journey and ground crew and the ops crew saved my family. I can never put into words how much I appreciate Anthony and the Stratos Team. We will never think of using another charter company for any of our needs! Thank you so much!

Robbie Nelson

Kyle and the entire Stratos team's coordination and communication is top notch and we look forward to working with you all again!

Stan W.

Everything went well , the plane and it’s crew were excellent. A very favorable experience

Eric Sanchez

Great experience as always!

Kim H.

I have never met Anthony, but based on his efforts over the years, I would hire him sight unseen. Best customer service. Period. I've gone with other carriers who promised lower price and got stranded. He's always found a way to accommodate even when challenges occur. Top notch.

Roxanne Stanley

We actually flew the flight in one of our jets for Stratos Jets customer. Joel was great at providing us passenger information and returning the paper work in a timely fashion.

David O.

Booking was easy, you made thr whole experience easy.

Rich L.

Everyone involved was courteous and helpful in getting a last minute emergency trip arranged. However, the premise for using your services was to be GUARANTEED ARRIVAL by a SPECIFIC TIME. Neither the departure nor arrival was anywhere close to what was promised. Hence, our reasons for hiring Stratos to take us became unnecessary and a wasted expense

Sara P.

Working with Kerry Hill and Joel A. Thomas from Stratos is always a pleasure for us at Regency. There is clear communication from start to finish. Client expectations are laid out, so that we can work our best to execute them. They communicate with us in a timely manner, and of course expect the same from us. Their clients are respectful of our jets and our crews. We definitely enjoy partnering and are looking forward to many more come 2023!

Carmen Sadek

This flight was well managed with excellent communication with Joel. We had extreme weather conditions in OAK and Joel was open to correspondence past midnight local time to ensure all was not handled and decided morning of flight. We also appreciate Stratos Jets trust and confidence in following the lead of Axis Jet for moving their clients flight to the next day. We are looking forward to having many more successful flights with Stratos Jets.

Curt C

All Good......................and easy!

Ted T.

The Executive Car Service setup was a TOTAL disaster and almost ruined my trip. Chris Fink is awesome, but this man in Jersey was an absolute disgrace. Very disappointed with that firm. The crew stellar. Better than outstanding. I was blessed to have them transporting me on thus very important day trip. Chris' follow-up and communication was outstanding. He is Top-Notch.

George H.

Everything went as smoothly as it possibility could have. Special kudos to Randy who was perfect in his communication skills. Good equipment, good pilots ...great trip thanks

Curt C.

Other than the expected 12/26 ATC "hold" , we enjoyed another perfect flight!; great crew, great equipment and a most pleasant ride!!

Rick D.

Great experience.

Cathy L.

Would definitely recommend Statos Jets. Always know Kerry Hill is doing her best for us.

Jim Hensley

The passengers we flew had a great experience and were pleased with the flight. Jim Hensley American Jet Charter, Inc

Paul A.

Prompt excellent cost saving service. Many choices. Always working to meet my needs.

Craig O.

We are very happy with Stratos and will contact again when we return to our summer home next May. The fuel stop in Charleston was not scheduled but we understand that depends on the winds. Burlington Vermont to Fort Myers Florida is near the range list of a 400XP

Sean Cavanagh

Great platform, all trip information was readily accessible. Thank you for working with us on this one and keeping the itineraries flexible. No significant feedback otherwise, we look forward to the opportunity to assist with future operations!

Nancy D.

The flight was extremely, even surprisingly, comfortable. The crew was fantastic--professional and courteous. The agent's support was extremely thorough and professional: explanations, details and assistance with car rental was much appreciated. We will highly recommend these services to others.

George B.

Would recommend Stratosjets to all of our friends, was a truly awesome experience!

Luis F

No changes are needed, we were very pleased.

Earl S.

Fully and yes We would

Terry W.

Very Professional! Top notch aircraft and crew. Will certainly be using Stratos in the future!!

Mel M.

Steve Stogner set everything up perfectly. The crew PIC:Sean Jensen and SIC: Paul Theriot were the absolute best. If you want the best experience ever, request this crew. Made everything, from arriving at the airport to departing the destination airport a wonderful experience. Moser Aviation must be an up and coming company, as they sure hire great people

Joseph R.

Flight was very nice. And the pilot, Scott Gustafson, was very professional and friendly. He did a great job with our luggage and talking about the plane and our flight. Great pilot.

Rick H.

As usual the trip from start to finish was handled professionally

Henry N.

WE were told to go to First Aviation Services terminal at Teterboro but our plane was at another terminal so we wasted over 45 minutes trying to find our aircraft and our agent was not at all helpful. In fact he told us someone was coming to pick us up and they never came and we had to find someone to help us get to the terminal our plane was located at. The agent asked us for our rental car info but when we landed in Naples the rental car was not at the terminal and we had to find a ride over to the other side of the air field to get our rental car. The flight was great but the handling of the pre and post flight were below normal and not what I am used to when I fly private.

Joe P.

I think you all did a great job!!! If we book with enough notice, maybe a newer ride? Not to say that the Hawker we flew was not great.. Only my thoughts. Joe"

Bruce M

I was in a desperate situation to get to my sons graduation from marine camp and I was not going to miss it. Stratos made arrangements very quickly to get me where I needed to go. It was very efficient and first rate. Thank you

Rose C.

Kerry was absolutely amazing!! She made the entire process very seamless and so easy for me. Made me look very good to my boss. She kept me informed of the entire trip, from the plane arriving at the airport to wheels down at the final destination. I have nothing but extreme praise for Kerry and her customer service.

Marci Steenson

very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team. Joel, you have put together a great group. It was nice working with you, it's been a long time.

Leah L.

Top notch experience, pilot was amazing, plane was great, service was phenomenal. No complaints at all.

Ray G.

Class act from beginning to end!

Travis C.

I worked with Kimberly from Stratos Jet Charters. She was very enthusiastic and helpful. In fact because of her enthusiasm and helpfulness, I chose Stratos over a another company that gave me a slightly lower quote. She answered all my questions and did her best to meet all my requests. The flight was excellent, plane was comfortable and the pilots were very helpful and professional. There was a bit of miscommunication about the hours of customs at my home airport .. and lead to a bit of confusion about the return departure time. Ice for beverages had melted on the first leg, and not all the drinks were stocked according to what was promised. My requests were fulfilled however for the return flight. I'm a coffee drinker, coffee was well stocked, but very little cream available, kinda curdled!!. These are tiny details but better supply of online refreshments would have made the flight perfect!! Beautiful views, no delays, smooth landings, and comfortable seats and lav. Beautiful shiny, clean plane. . the CJ3. Had a great time!

James Mead

I like the new summary sheets you are sending, information is the key and they work. Have always loved running for you guy, you make it easy. Thank you for all you do and it is our goal to keep the relationship growing. Thanks Team! Jim

Carol K.

Loved everything about our flight, thanks to the unbelievable service from Kerry and Sarah.  We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else. Kerry is a super rock star of customer service. Wow!

Rhonda Abdulla

I did have a good experience dealing with the charter staff. The only suggestion I can make would be that when sending revised itineraries or updated information is that somehow you reference what is new or updated info. Either in the email or by highlighting the NEW info. Thank you for using Oak Air.

Al W.

Absolutely wonderful,....would recommend this to anyone [if they can afford it], real value….worth every penny!! Absolute comfort,.. courteous,... simple booking,...true luxury,.....best possible trip home from Florida !!

Jerry H.

Everyone was great

Daniel S.

None that I can think of. Very Satisfied.

Scott M.

Great experience on a nice small private jet.

Darren G.

The company I represent was in a crisis situation where we needed to get halfway across the country within a matter of hours. The only available commercial flight was sold out and nothing would get us there in time. After doing some research, I found Stratos Jet Charters and called Joel at around 7 in the morning. He answered right away and were at the airport two hours later. Because it was a high stress situation in a short amount of time, I called Joel and his team countless times in a two hour window; they remained extremely professional and kind. Plus, Joel was able to get us an extremely competitive price, especially considering the short notice. I highly recommend using Stratos Jet Charters and know I will definitely use them again.

William S.

Pre trip work up seemed very professional. Crew had plane positioned on time and assisted with loading. Just my wife and I and two dogs. It was the dogs first flight so we had some concerns but the crew did a great job in getting them aboard and settled down. flight was uneventful and all worked as planned. No issues at all. Very good

Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank

Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best