Chicago Private Jet Charter

Robert D.

From the first quote and phone call to departing the plane and follow up, service was outstanding! Frank (our point of contact) saw to every question and requirement we had with professionalism, courteousness, and speed. I am very used to hiccups and miscommunications when traveling, but with this trip there were absolutely none. The flight crew was friendly, accommodating, and very good at what they do. The flight was probably the smoothest I've ever had. I know that depends on a lot of factors, but it definitely added to the experience. I wouldn't hesitate to recommend and use Stratos Jets in the future.

Tom C.

Let me just add K___ and my thanks for a perfect flight.  Great crew, great plane and and wonderful flight. Doesn't get any better.

T. G.

Joel and his team at Stratos provided outstanding service during a time when air travel was challenging. In March 2020, Stratos was able to source an aircraft for my family with 24 hours notice. More importantly, when that aircraft arrived with a maintenance issue that occurred on landing, Joel and his team worked diligently to find us another aircraft within a few hours. He and his team went above an beyond to help us out. We highly recommend Stratos.

Laura L.

I will recommend Stratos and will give them Randy name/number, he was very professional, on the ball in all aspects!!!!! I had contacted 4 other companies - Randy was the best, that is why we went with Stratos .

Virginia D.

Enjoyed flight; booking easy; would gladly recommend Stratos

Dave P.

Passenger stated that the "jet interior was shoddy and showed that the jet wasn't well taken care of." Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same. 

Lashonda R.

Always a pleasure to work with Steve!

Jan L.

I think you are doing everything I could think of. I feel very comfortable and safe.

Anita E.

I do not know what more anyone could have done. The service was nothing short of amazing from everyone involved. The trip was for my ailing mother to attend my brothers wedding. If it had not been for all of you this would not have been possible, and for that we are truly greatful!

Charles C.

Glenn like usual is great to work with and is always on top of it.

Steve R.

I was pleased with the way Heather assisted me. She followed-up throughout the process and during the flight.

Susan C.

Everything was perfect. Kyle was extremely helpful. Answered all questions quickly and was very professional without a “hard sell” style. Everyone I dealt with was perfect. The flight itself was fast, quiet, comfortable. The plane was very clean, and well maintained. Both crew were helpful and pleasant. It is very likely that we will travel like this again and Stratos will be our provider. Thanks again. Susan

Hobie L.

Recently booked a jet for 11 people from my organization to continue operations during hurricane Irma. As business owners know, operations do not cease during a disaster and customers must continue to be served. Stratos Jet Charters booked the aircraft we needed within an hour of reaching out. Our team was able to continue business operations in NYC seamlessly. Much appreciation to Joel and his team for fast action!

Craig O.

We are very happy with Stratos and will contact again when we return to our summer home next May. The fuel stop in Charleston was not scheduled but we understand that depends on the winds. Burlington Vermont to Fort Myers Florida is near the range list of a 400XP

Matteo G.

From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.

Julieta I.

Stan W.

Everything went well , the plane and it’s crew were excellent. A very favorable experience

Steve B.

I have been using Stratos for all of my trips the past 2 years, and they stay on top of all my needs. Thanks to the entire team!

Peter G.

My representative Simon did a really good job explaining my options and arranging our charter. Disappointed our charter Was 30 minutes late due to routine maintenance. Since it was routine, obviously it should have been scheduled to not interfere with our flight schedule. One of the big reason for the charter was to avoid sitting around a lounge in the Covid era. Due to the delay, that’s exactly what we did. Small issues, but water wasn’t working in lavatory, cabin temperature was a bit erratic, and air vent dripped water. Crew was courteous and flight was fine.

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Tina O.

Yes, was a smooth process

Grant B.

We had a great experience thanks to the help of stratos. I will use them again as they were professional and very timely.

Kim Krum

Thank you for making our jobs easier! Great passengers and your team is always a pleasure to work with! Kind regards, Kim Krum

Peter E.

You can not improve on perfect !!

Charlie D.

Flight great.. flown Stratos about 10 years... better than what I hear + have experienced thru friends. Professional & responsive. Book it!

Daniel S.

None that I can think of. Very Satisfied.

Jonathan G.

we will, repeat, refer, and appreciate, thank you.

Judy M.

Kerry absolutely gets an A+ in customer service. Very well run jet service company.

Tim L.

We were thoroughly impressed with all aspects of these operations. If at all possible, a method to protect the identity of passengers might be developed (whereby TSA rules are still met). If such a method already exists, my clients would appreciate knowing the details.

Gary C.

This trip was unusual in that on the return there was a tropical storm that hit our area. Joel stayed in constant contact with me and flight operations so there was never a time that I was uninformed. I have no hesitancy to recommend Joel, a pilot himself and in charge of Stratos, to others seeking a charter operator.....in fact I have done just that.

Christopher M.

I got quotes from several companies. Glenn at Stratos was the only one who took a personal interest, understood our needs, and kept in regular contact. The jets selected were perfect and were competitively priced.

Heather Latch

Always great to work with the amazing team at Stratos Jets! Kyle was awesome!

Adam S.

We had another great trip with Stratos. Booking was very helpful and provided us with a beautiful aircraft. The pilots were great and flight attendant was wonderful. We thoroughly enjoyed the trip. Thank you!

Dayne W.

Last minute decision to fly private. Daniel was incredible to work with on my travel. Would highly recommend Stratos!!

Paige Verville

Stratos Jets has always been a great company to work with, very friendly staff.

Rick H.

As usual the trip from start to finish was handled professionally

Lynda K.

This company goes above and beyond and exceeds every expectation. I highly recommend them.

Virginia D.

Always a wonderful experience with Stratos: great flight crew, excellent catering menu, comfortable plane.

Carol K.

Loved everything about our flight, thanks to the unbelievable service from Kerry and Sarah.  We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else. Kerry is a super rock star of customer service. Wow!

Steve S.

I have used Stratos Jets quite a few times and have been extremely happy with the results. Kerry does a fantastic job and always follows up on all details. Thanks Steve

Jason T.

I called with pretty much an immediate need. With in two hours trip was covered. Great service

David R.

We had a great experience. Our normal broker is equally as professional and good. So we would be happy to try you again as we would our previous broker. 

Chris M.

Mostly good. Registration process is painful and there was a little hiccup with confirmed time for departure but we made it work.

Joseph M.

KEEP UP GOOD WORK,WHEN I CALLED WILL HAD MY PAST INFORMATION IN HAND.HE WAS GREAT

Tim K.

Joel and his team did a great job as always!!

Eddie D.

I have dealt with Stratos Jet for the past 10 years Always great response and outstanding service Highly recommend them for any charter service you may need

Angel Hamilton

Great communication! We look forward to assisting with your future flights.

Rich P.

All was just fine

Jan Ansley

Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job. Any feedback you have would be greatly appreciated in return!

Claus K.

Hi Steve and Joel and Sandy,

Wanted to say thank you for the quick refund. It’s nice to work with you. Very professional.

Bye and best regards to the U.S.,

Claus

Jessica Kirby

As always, we enjoy working with you all. We all strive to accommodate the clients needs as best as possible, on our end and your end. Looking forward to many more trips with you all in the future.