Honolulu, Hawaii Jet Charters

Gaetano C.

Everything was very good, however, I am disappointed that I was quoted one price and was charged another.

Nick G.

Outstanding service throughout entire process. Able to meet requirements quickly Professional service provided while maintaining a personal touch

Dan C.

Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot's were very professional. See you next time!

Deb Higgins

Hi! All was well except for when we are relaying delays, service issue etc several different people will respond at the company with different questions or concerns. Having one, main point of contact for each trip would be helpful so we don't get calls or emails from several different people within the company. Besides that we love you guys and the booking process is always easy. Deb

David R.

We had a great experience. Our normal broker is equally as professional and good. So we would be happy to try you again as we would our previous broker. 

Zac Steinberg

Great partnership and always a pleasure working with your team! We are all looking forward to many more.

Daniel F.

Great pilots, crew, and plane! Helped a lot with Covid stuff.

Roxanne Stanley

We actually flew the flight in one of our jets for Stratos Jets customer. Joel was great at providing us passenger information and returning the paper work in a timely fashion.

Beverly B.

We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.

Ahmed A.

Stratos Jets provided excellent customer service! One of the most reliable private jet charters. Glenn was incredibly helpful and professional he made the booking process very easy and kept me updated with trip details daily. Highly recommend Stratos Jet Charters.

JON MARTIN

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Betsey S.

This was our 6th trip with Stratos/Simon Christian. We will do this again w/ you next summer. I've sold you to friends i believe who also will be booking with you/Simon Christian. thank you for everything..

Laura C.

Good morning, Joel.  I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall.  I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short.  I feel when it excels, it should be pointed out to their superior.

Falling short is certainly not the case with Kyle Jones and Leslie Jackson.  This is my first experience with chartering a private plane.  My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time.  A charter flight works so much better than the hassle of traveling commercial today.

Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire.  The same goes for Leslie.  I don’t think it was more than 5 minutes before a response came back.  Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.

My father insists he will be going again next year and I hope he is correct.  I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.

Merry Christmas to you and your family and a happy New Year.

Laura

Liz T.

Professionalism and attention to detail come to mind when working with Stratos Jet Charters, Inc. From initial engagement to the jets to take off - they didn't miss a beat. My Employer is extremely concerned with privacy and professionalism and Stratos Jet Charters did not disappoint.

Joe M.

It was all great. The only problem even though the rental car was right there waiting for us, it had a terrible stale cigarette odor which was most uncomfortable for our journey home. That's not your fault but I would never rent from Hertz again.

Valerie W.

Stratos continues to exceed my expectations!

Terri M.

I was the Charter Director for MOB and BFM for years and now in Accounting….hands down,  your organization is THE BEST in the market.  From the aircraft you recommend, to the pilots, accounting, and especially sweet Daryl!  All awesome. I am certain you all will be hearing from us soon.

Dr J.

Dr and Mrs. J <redacted> were delighted with the recent trip, thank you!

Curt C.

All aspects pf the trip were easy and very worthwhile!!

Gustavo Botura

Always great to work with you guys!

Renee W.

Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.

Dan F.

Great customer service!

Jan Ansley

Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job. Any feedback you have would be greatly appreciated in return!

Nancy D.

The flight was fabulous, fun, and delicious. The crew was fantastic--professional and courteous. The flight attendant was spectacular--warm, wonderful and extremely attentive. The agent's support was once again terrific, thoughtful and professional. We will highly recommend these services to others.

Emily and Adam S.

Once again: Joel, Sarah and Sandra delivered a seamless experience as well as the pilots and ground crew. There was 5 feet of snow in Steamboat Springs after a blizzard (Hayden Airport) and we took off perfectly and had a very smooth flight despite weather. The jet was beautiful and the awesome pilots tolerated our golden retriever trying to take over the navigation of the plane and two cats meowing. Stratos arranged for transportation home and the driver was so pleasant. Super happy again and will continue to only use them. Thank you again!

Brian H.

Service was incredible. Joel and Stratos was fantastic. Had a delayed special occasion and they went out of their way to make everything perfect. It was a surprise trip and could not have been easier to work with and very helpful in getting all arrangements made for in-flight. Beyond a 5 star. Thank you all for making a special trip a truly MEMORABLE one for us!!!

Frank B.

Excellent

Amy P.

It's so easy to book and Anthony is amazing. No hiccups and always informative.

Tim S.

The experience was perfect throughout from initial contact through final payment. Our flight was a last minute family emergency and the folks at Stratos Jets made every effort to get me and my family home as quickly and safely as possible. I cannot thanks them enough for caring about our situation.

Kevin Wargo

We appreciate working with you and your team. Thank you.

Lisa Stanley

Joel Thomas and his great team at Stratos makes booking a private charter easy. They keep in contact with you from the start right through to after the flight, which gives my travelers a piece of mind. Everything is always exactly planned to our specifications. Stratos really goes above and beyond in their industry - they are simply the best at what they do.

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Craig S.

Every thing was smoothly handled from booking to the flight

Steve R.

All went well on the flight. Great pilot crew both ways.

Kelly W.

Top notch customer service from the initial contact through the end of trip, incredibly quick turn-around-time for a quote, very detail oriented itinerary. I highly recommend Stratos for any of your charter needs!

I Keith G.

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Nicole M.

There are not enough words to express how incredible Stratos is. From start to finish, my experiences with them are the highest quality of service and performance.

Heather Latch

Always great to work with the amazing team at Stratos Jets! Kyle was awesome!

Shirley M.

Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.

Michael A.

We had a great experience, Anthony our contact was in close contact before the flight keeping us updated and the service was excellent on both sides.

Rick H.

Easy to book with a lot of options regarding the type of aircraft needed

John H.

Glenn made booking easy and was on top of every detail throughout the process. The flight itself was flawless. Many thanks.

Paul A.

Easy booking/cost effective/always takes care of all problems

Curt C.

Great equipment, a competent/courteous crew and a smooth flight make for a terrific trip!!

David A.

I called my go to guy Anthony when another provider bailed the last second. He got me a plane ready to take off in two hours. Doesn't get any better than that!!

Matteo G.

As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!

Ray E.

I would recommend Stratos Jet to friends, we plan to try the service again soon.

Matteo G.

Stratos made this trip extra special with a gift of cupcakes upon departure for my wife's birthday. Great crews and aircraft and even when flying during some of the busiest times of the year everything was super easy and stress free! Thank you Mark & Sarah for always covering every detail and especially our last minute changes. You guys make every trip fun and special.

Sara Nemser

Stratos is very professional, great communication, easy to work with

Oliver R.

Always a joy