Private Jet to Montego Bay

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Diane D.

I would recommend Stratosjets to anyone. This was not an easy booking for a number of reasons, but Kerry Hill and the Support staff provided THE best customer service I have ever experienced for ANY service or purchase. If there were more than 5 stars as an option, I would give them more. Bravo!

Peter G.

My representative Simon did a really good job explaining my options and arranging our charter. Disappointed our charter Was 30 minutes late due to routine maintenance. Since it was routine, obviously it should have been scheduled to not interfere with our flight schedule. One of the big reason for the charter was to avoid sitting around a lounge in the Covid era. Due to the delay, that’s exactly what we did. Small issues, but water wasn’t working in lavatory, cabin temperature was a bit erratic, and air vent dripped water. Crew was courteous and flight was fine.

--------------------------

Cathy L.

Would definitely recommend Statos Jets. Always know Kerry Hill is doing her best for us.

William B.

The level of service provided by Stratos is very high. Glenn and team continue to listen and understand our needs and organize excellent service. The latest provider was the best so far. Thank you team.

Curt C.

Other than the expected 12/26 ATC "hold" , we enjoyed another perfect flight!; great crew, great equipment and a most pleasant ride!!

Joe M.

It was all great. The only problem even though the rental car was right there waiting for us, it had a terrible stale cigarette odor which was most uncomfortable for our journey home. That's not your fault but I would never rent from Hertz again.

Matteo G.

From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.

Susan C.

We thoroughly enjoyed or experience. The pilot was very experienced and had a great personality as well. Equipment was in great shape. I have to admit, flying with Stratos taking care of the details is the only way to go! Thanks, Joel and the whole trip team.

John U.

We enjoyed flying with Stratos jet perfect service big thank you to Glenn, very responsive very customer oriented

Mathieu C.

Kyle from Stratos Jet was great to deal with... quick responses....great service....great prices....A+ experience

Nancy D.

The flight was smooth and comfortable The crew was professional and courteous. The agent's support was extremely professional--assisting above and beyond expectations with car shuttling service in Albany. We will highly recommend these services to others.

C. Mason

Two thumbs up!

Joel M.

Always enjoy flying privately. Exciting from planning a trip to booking to flight(s). Predominantly use Stratos. Attentive and personal service. Joel Thomas was a great go to person. All subcontractors that they use have been top-notched. Only critique is I obtained better final pricing of the flight when I received quotes from other charter companies. Seems to be an industry thing about competitive pricing in order to obtain the best price. Yes I would recommend Stratos.

James S.

I/we had never used a private charter previously. Compared to flying commercial, this was a stress free walk in the park. Danny Morejon was responsive and reliable, making sure that all of the parts were in the right place. I do have some significant complaints about side services (catering and car rental) but, may be out of Stratos control. Other than that, the flying experience and coordination were wonderful.

Daniel S.

None that I can think of. Very Satisfied.

Trevor B.

Pricing to be competitive with Marquis etc.

Joe P.

I think you all did a great job!!! If we book with enough notice, maybe a newer ride? Not to say that the Hawker we flew was not great.. Only my thoughts. Joe"

Danielle P.

Excellent Customer Service booking and during the flight!

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Carol C.

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Katy W.

Would definitely recommend to friends! Joel went above and beyond to get us home after hurricane Irma came through Florida! Joel was in a lot of communication with us due to the high air traffic that day! Can't wait to go through Stratos jets again!

Dave P.

Passenger stated that the "jet interior was shoddy and showed that the jet wasn't well taken care of." Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same. 

Karmin M.

Kyle was most helpful in planning this trip for my parents. From when we arrived at the FBO, until they made it to their final destination point, everything was perfect. The pilots were very kind, knowledgeable, and polite. I would highly recommend the Stratos Jets.

Catie C.

All members of the team communicated extremely well. I worked with Steve to get my flight booked and he checked in with helpful texts and updates along the way. Highly recommend.

Jack Lambert

You guys are great! Keep em coming

Richard R.

None that I can think of.  Great flight

Peter E.

Excellent service across the board. I will always fly with StratosJets, and will gladly recommend you to my friends.

Rick H.

As a repeat customer of Stratos we have always been treated with care and understanding of the circumstances surrounding our travel needs. When Joel was unavailable Zach jumped right in without missing a beat.

Jim C.

The entire experience from beginning to end was “top flight”. My agent, Steve Stogner was extremely patient, diligent-to-a-fault and unyielding in his efforts to provide us with great service and prioritization of our safety, notwithstanding some difficulties with the inclement weather conditions and cell phone communication challenges due to our location in a remote wilderness area of the mountainous Northern Georgia Chatahoochie National Forest. The pilots were extremely professional, affable and ostensibly competent. In sum, I would enthusiastically recommend the Stratos Charter Jet service and overall private flight experience to anyone! Dr. James R. C.

David A.

In every aspect of my travel experience my trip was perfect. My exchanges with Anthony we're great, the planes we're beautiful and on time

Judy M.

Kerry absolutely gets an A+ in customer service. Very well run jet service company.

Michael D.

Great experience all around. simon was great - awesome customer service mentality and communication throughout.

Alexander Musgrove

Sarah and Glen were awesome to work with to make the trip successful.

Sue B.

MY agent did a great job. Due to the immediate nature of the flight, we didn't compare to others but he was very quick to respond.

Bryan W.

From beginning to end the process was easy and seamless. While we were flying on an older mid-size jet, the interior had been recently updated and was really nice. We will definitely use Stratos again.

Neal R.

Great setbicr

Lynda K.

The folks at Stratos are among the most client oriented firms I work with. They are prompt, polite and always do their best to accommodate me and my guests. Keep it up!

Rich P.

Yes to all.

Rhonda Abdulla

I did have a good experience dealing with the charter staff. The only suggestion I can make would be that when sending revised itineraries or updated information is that somehow you reference what is new or updated info. Either in the email or by highlighting the NEW info. Thank you for using Oak Air.

Scott D.

We had a great experience, particularly with Steve and the booking process, as well as with flight, which was fantastic. We would highly recommend Stratos. Thanks again!

Ray E.

I would recommend Stratos Jet to friends, we plan to try the service again soon.

Sybil D.

Glenn, who assisted every step of the way was professional and kind as he answered the many questions I had as this was our first experience traveling in this way. The communication was clear and any expectations we had were exceeded. The pilot was very personable and made the experience enjoyable from the time we arrived at the FBO until we landed. Thank you.

Nicole M.

There are not enough words to express how incredible Stratos is. From start to finish, my experiences with them are the highest quality of service and performance.

Kelly W.

Top notch customer service from the initial contact through the end of trip, incredibly quick turn-around-time for a quote, very detail oriented itinerary. I highly recommend Stratos for any of your charter needs!

George L.

Great service!  Anne and I will contact you, probably in mid-January about our next trip to Florida. Thanks and have a good evening.

Lynda K.

Pilots were wonderful. Dave even brought food for us when he saw we hadn't ordered any catering on the return flight.

Phil W.

My wife received treatment for cancer in Tijuana. It wasn’t possible to bring her home on a commercial flight. I reached to several charter services and Kyle at Stratos was so helpful. He immediately responded to my request and answered all my questions. He stayed engaged with us through the entire trip. The next time I need to charter a plane I will only make call. Stratos!! Great experience!!! Phil

Bill P.

Simon and your team made our overall experience excellent. The total process start to end was well done.

Angie Wessinger

The entire process was smooth with Stratos Jet and the communication from all team members was great!