Private Jet to Turks and Caicos Islands

Adam S.

Joel and Stratos are amazing! He made sure our flight was tailored perfectly and was very responsive and always available for contact. They catered specifically to our needs with late notice. The pilots were fantastic and patient, especially considering we had three animals and arrived 10 minutes before take-off. They provided the smoothest flight in the Hawker we’ve ever taken. Stratos offered transportation to and from; the boarding process was welcoming and convenient. We will only fly privately with Stratos Jets through Joel and his team. Thank you guys for everything!

Carol C.

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Matteo G.

Joel & His team are incredible! After many charters with Stratos they continue to impress. Joel personally met us at the aircraft, a beautiful Challenger, and ensured everything was perfect. The crew and plane were perfect and it was a perfect way to end our vacation. His crew always keeps our family's concerns first & foremost. Thank you again Stratos!

John G.

I couldn't be happier with level of service provided to me by Frank and his team! Everything was so easy and just a click away. I really appreciated Franks attentiveness to my trips. Stratos Jet will definitely have my business in the future. Thank you Frank & team, you are awesome!!!

Michael S.

Zach, I just wanted you to know that the gift basket did arrive. I haven’t seen it as I am out our home in the Hamptons, but my wife says that it’s beautiful. Also, I just wanted to thank you for a job extremely well done for me and my family. I too work in a service business and have always mentored our staff on how important it is to serve our clients with passion and zeal, to always be their advocate. You have learned those lessons well for so early in your career. So, many thanks. I’m sure that there will be a “next time” for my family (private air travel is addictive, as you probably know. Until our paths cross again . . . Michael

Scott D.

We had a great experience, particularly with Steve and the booking process, as well as with flight, which was fantastic. We would highly recommend Stratos. Thanks again!

Leah L.

Top notch experience, pilot was amazing, plane was great, service was phenomenal. No complaints at all.

Jacy J.

Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.

John Westbrook

Team, We were advised the flights went well and the passengers were happy.

Robert B.

Glenn made booking effortless, pilots made it a great flight and yes, I would recomend to a friend.

Andrew S.

Stratos was prompt, professional, and competitive. They were also willing to work with me as I was having second thoughts, without being pushy. I had a very enjoyable experience and look forward to using them again.

Shirley M.

Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Rick Haviland

This is from an Operator standpoint--Stratos Jets as a broker is consistently professional and profitable to work with in their demand for quality and efficiency--great company top to bottom, their personnel being one of their best assets!

Erik Hjortaas

I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.

Gerald W.

the flight was very nice thank you and we will do more with you

Chris B.

None. My experience with Strosjets honestly couldn't have been better

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Danielle P.

Excellent Customer Service booking and during the flight!

Nicole M.

There are not enough words to express how incredible Stratos is. From start to finish, my experiences with them are the highest quality of service and performance.

Jim W.

Joel I do not use google sign in re survey Let me simply say Ms Hill was outstanding every step of the way as was the service at Dolphin Sun night Thank you Jim W. Charter flight Omaha to Sarasota Mar 12

Rick H.

As usual the trip from start to finish was handled professionally

John DeTurris

Hey Joel, First of all, thank you very much for sending this trip our way. We really appreciate your business, especially in these strange times. Both your sales team and trip management team were very responsive and quickly gave us all the info we needed. That ultimately helped us provide the best trip for your passengers. Thanks again, hope to talk soon.

Matteo G.

Stratos made this trip extra special with a gift of cupcakes upon departure for my wife's birthday. Great crews and aircraft and even when flying during some of the busiest times of the year everything was super easy and stress free! Thank you Mark & Sarah for always covering every detail and especially our last minute changes. You guys make every trip fun and special.

Tom C.

Anthony worked hard on our request and came up with a perfect solution. The plane was the right size to hold all our luggage, and the flight on-time, comfortable, and in all respects outstanding. Highly recommended.

Curt C.

Other than the expected 12/26 ATC "hold" , we enjoyed another perfect flight!; great crew, great equipment and a most pleasant ride!!

William B.

Great trip all round. Glenn and the team were terrific. The crew on the day were amazing.

John P.

on the way down, the pilot was nervous, which made a couple of my guests worry...

Jamie Thies

Thank you for using Business Jet Access, we appreciate your business and it was a pleasure working with the Stratos team. Information was provided in a timely manner and communication was clear. Thanks again and we look forward to future trips.

Matteo G.

The flight was excellent, 24 hours prior Sarah helped us with a departure window and the crew and FBO were really accommodating as we were running behind. Really nice Hawker 900XP nice pilots and smooth flight. Cant give enough praise to the Stratos process and ease.

Gaetano C.

Everything was very good, however, I am disappointed that I was quoted one price and was charged another.

Dan C.

Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot's were very professional. See you next time!

Larry B.

This was a fantastic trip and our family will remember the rest of their life. Wife says it is the only way to travel via air. Everything was handled perfect

Debbie Parker

Steve was a joy to work with he was very helpful and insightful. We look forward to doing more business with your company

Michelle M.

The service was absolutely 1st class... I was very satisfied and would recommend this company and agent to anyone.

Sara P.

Working with Kerry Hill and Joel A. Thomas from Stratos is always a pleasure for us at Regency. There is clear communication from start to finish. Client expectations are laid out, so that we can work our best to execute them. They communicate with us in a timely manner, and of course expect the same from us. Their clients are respectful of our jets and our crews. We definitely enjoy partnering and are looking forward to many more come 2023!

Sandy S.

Loved the service! Loved the service!

Rio L.

As usual, Anthony made the entire experience wonderful. He was expeditious in finding options for our trip and maintained continuous communication. The flight and support he provided were excellent.

Caron P.

From start to finish, our experience with Stratos was totally professional, made very simple and the ultimate in how charter travel should be booked/enjoyed! We know it takes an entire team behind the scenes but all credit to Joel for his 'personal' touch and for making our return trip to New York a very memorable one indeed!!! We have used several charter companies worldwide over the years but Joel and his team beat them all!!!

Patrick G.

tks.

Taylor Loosli

Anthony was great to work with and quickly provided all updates and changes for his client for us to communicate to our pilots and prepare the trip. We were glad for the opportunity to work with you all and look forward to helping with more trips in the near future!!

ASG ASG

Good communication

Juliet S. T.

Joel was extraordinary in helping me with options when a connecting flight was cancelled and I had to scramble to get to my destination on time. He was available late into the evening to help me and ultimately I made my appointment.

William B.

The level of service provided by Stratos is very high. Glenn and team continue to listen and understand our needs and organize excellent service. The latest provider was the best so far. Thank you team.

Rich P.

Yes to all.

Ivan J.

Great communication, everything on time and accurate, highly recommended

Jim Hensley

We appreciated the trip you allowed us to fly. Everything went well on the trip and your customer enjoyed the flight on our King Air.

Richard R.

You did a superb job, and the crew was first rate.  We will be back.

Curt C.

All aspects pf the trip were easy and very worthwhile!!

William P.

Stratos helped us make an amazing memory … I flew my elderly parents (90+ years old) from SC to PA for the day to spend time with our entire family. Everything from the planning, scheduling and coordination was seamless and went off smooth and in time. The pilots were so kind and gracious with my parents and made the 1.5 hour flight enjoyable. I must say at the heart of this entire experience was Kerry Hill of Stratos, she made it her mission to make this truly special, she went above and beyond… thank you so much Kerry & Stratos! All the best … Billy